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We had such a great time on this trip. Was a highlight. Pickup and drop off was so easy, drivers were great and friendly. The VIP lounge was amazing with everything you needed. Highly highly recommend!
I would recommend this tour to anyone who has a late flight out of LA. We had a fantastic day, our pick up at 11am was on time and we had a good ride out to the outlets. The VIP lounge at the outlets is absolutely stunning and spacious. The amenities are fantastic, they have drinks and snacks available plus your own private bathrooms. The VIP room and staff friendliness exceeded my expectations, it was really great. The discount cards given gave great savings. The pick up at 6pm was on time and our driver was friendly and got us to LAX in great time. I would do this tour again. It was a great way to spend the day, which is usually quite a difficult day to fill if you have to take your luggage. Everything here was made easy.
Great experience including pick up and drop off at the outlets. Good amount of time there as well as enjoyed the VIP Savings card!
It was a great area to do some last minute shopping before being taken to the airport
We had a party of 9 booked on this tour, we were kept waiting for 30 mins on our pick up from the cruise terminal, when the driver finally arrived not even an apology or acknowledgement to the lateness. I called customer service to arrange to be collected 30 mins later than the original pick up time from the outlet mall and the immediate reaction was a no, we cant change it. Very unhelpful, I pushed for the later pick up time as due to the first transfer being 30 mins late they did reluctantly agree. The driver picked us up on time at 4.30 but it was a white-knuckle ride all the way to the airport. The driving was appalling, he was driving so fast and braking so late I felt we were going to be in an accident, it was a relief to finally get to the airport and get out of the van. All in all poor driving and poor customer service, I would not recommend.
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