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During our 2 day stay in LA - Zoro was most professional. He was waiting on our arrival at the airport and was very accommodating. We proceeded to have Zoro take us to Malibu the following day to the Getty Villa and then also to collect us from Nobu Malibu and then to take us to LAX for our departure. Each time he was on time and very professional we highly recommend this service we will use this company again when we return in July
Transfer was good, new clean Suburban, on time, and straight to cruise pier. Watch for additional fees for travel outside of 20 miles. We were hit with a 50 up charge dockside in San Pedro for additional miles. Transfer only covered first 20 miles.
Apart from the ridiculous cost it is impossible to fault this transfer. The driver was on time and immaculate in his service. Whether this provides value for money is another matter. The trip from LAX cost us an additional 25 fee to get to Hollywood Boulevard, with no traffic delays from a flight that was early. The driver informed us of this at pick up and this was advised in the voucher information. However it was unexpected that we would have to pay an extra fee for a trip that is a stock standard LA tourist transfer. After this fee and tip the 40 minute drive cost 123! Lucky that our flight was not delayed or that the traffic was not a nightmare as the company charges 55 extra for this as well. As much as the experience was faultless I would not use this company again as the cost is double the standard taxi fare. This is especially misleading as the transfer intitially presents on the Viator site as from 29!
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