Great service - driver was great and got us to our destination on time
Great, got to LAX in plenty of time. Great service as usual.
First problem is having to call to confirm the pick up 24 hours beforehand. I always had to wait in a phone queue for around 15 minutes before speaking to an advisor. On each occasion despite the paperwork having three different reference numbers on it my reservation could never be found and I had to rebook. When we arrived at LA airport we followed the instructions to find SuperShuttlle as given on the paperwork. The information was completely wrong and the stand was located in a completely different place. We spoke to the representative there and he said we would have to wait. We waited, and waited and waited and waited. Empty vans arrived and were waived on time after time. Eventually we were beckoned over to get into a van. There were already another 5 drop offs in the van. We set off, did about 100 yards and were flagged down by another representative who asked our driver to do a favour and pick up another two drop offs, making 7! The traffic was horrendous, his driving was as bad, as was his attitude. Needless to say we eventually arrived at our hotel 1.5 hours later! We were not impressed.
For the price it was fine. We had to wait a while and full van a bit uncomfortable but would still recommend for affordable travel to hotel.
There was a lot of confusion initially, but once things were sorted out it worked fine. I followed the instructions and found the SuperShuttle stand just outside the terminal. Unfortunately, there was no attendant so every time a van stopped, we all asked if it was the right one. I was continually told to wait for the next van. Finally, we were told that there was another stand with an attendant down one terminal. I went there and things were sorted out quickly and I was on a van within 10 minutes. Lesson: Find the stand WITH an attendant.