Very good fast service from a very busy LA airport to our Downtown Hotel. Worth every cent! Highly recommended.
I'd booked this transfer almost 2 weeks prior to the flight, the price was listed, paid for and the voucher sent through, and as far as I was aware and according to the terms and conditions my transfer was booked and paid for. The night before the flight I received an email thanking me for my patients and that the transfer company had got back to Viator and were requesting almost another 100AUD for the transfer. I sternly objected and to cut a long winded email short basically stated that if a refund wasn't going to be produced then I expected the transfer to be there when I landed in LAX. To Viator's credit, they notified me that a refund would be deposited immediatey into my account. And it was. The cab fair did cost me an extra 40AUD on what I originally paid for the transfer but was still 65AUD cheaper than the second requested amount. Won't be booking any more transfers through here. In saying that though I had an amazing experience with a chopper tour booked through Viator in Vegas so maybe was just a bit of bad luck.
Transfer didn and #39;t show - after an 11 hour flight and vouchers confirming my booking I was left calling Washington from la airport to locate my transfer. They confirmed it had never been booked although they had my name and details. Appalling service will never use again and need to reclaim payment.
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