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Many problems with the bus trip. In the viator web says that we were departing at 5 pm but actually they picked us up in our hostel and then we had to wait 2 more hours in the bus station. We didnt arrive to the border, they left us in a bus station 5 Km away from the border at 4 am without saying if we have to wait for another bus to come and pass the border or go by our own by tuk-tuk. Finally a bus came to pick us up at 8:30 am to cross the border but already two of the guys that were with us took a tuk tuk to the border.
We arrived at the time expected and the bus was acceptable, but I really think that the communication can be improved. Maybe saying how is gonna be our plan or circulating a paper sheet with it can result being very helpful.
The time we passed waiting in that bus station 5 km away the border at 4 am knowing anything about what was going to happen its a real shame for any tourist company.
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