It didn't help that our bus broke down at our first stop and we had to wait for a couple of hours for another bus to arrive. That meant we arrived in Lisbon very late which made it a very long day and we missed out on that nights entertainment. The rest of the tour was fine with the guide and bus driver being very good.
We had an excellent tour guide Ismael and driver Cata both were very friendly and helpful. We did not get great directions for picking up the tour 'Bus station at Plaza Orient', but this was our second tour with a local tour company, so we knew where to go. The first day was quite boring apart from a single interesting stop in Trujillo the other stops were 'toilet stops' and included lunch at 'petrol stations' along the highway. I understand why the tour has to do this it is a long drive from Madrid to Lisbon, but I would have stayed longer in Trujillo to include lunch, and ditch the cafeteria food stop. We also did not get our initially requested 'double bed' at the hotels despite the tour guide having this 'paperwork', and the Hotel Lutécia front desk staff were dismissive apparently, 'double' means two people, not a double bed. Breakfast was moderate fare, and dinners were not included, although given the bland fare provided on the other tour hotel food for US tourists?, this was a mixed blessing, permitting us to sample local more delicious fare. Days 2 and 3 were much better, with a good morning city tour of Lisbon and then free time day 2, and then a full day of site visits on day 3 Óbidos, Alcobaça, Nazaré, Batalha. Day 4, a free day in Fatima, was personally speaking too long a time to spend there, but others with a more religious inclination may disagree. Day 5, another long trip back to Madrid, was better than Day 1, including a stop in Cáceres with options for lunch. Overall, a tour I would recommend, but that I would modify slightly if I was arranging. We had a small group, and that made it also a friendlier experience.
The Tour Director was not detailed in instructions. There was day, we did not know what time the pick up was. I tried to text but no reply. I just wished that the group be concentrated with one language so time is not wasted in speaking in different languages. This comment applies to all tours!
Guide in Madrid and on to Lisbon was just OK - he didn't seem too interested or concerned. Guide in Lisbon to end of tour was excellent can't remember her name. I did, however, find it very annoying that she had to say everything in 3 languages so there was a great dealing of talking always going on.
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