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Loved this tour. The Tour guide was friendly and knowledgeable, and the tour ends inside the palace, so you have time to explore the Armory and the gift shop at your leisure!
Tour was just as advertised. We met at the appointed place, made the short walk to the Palace, and then was guided through the public rooms of the Palace. Guide was informative and interesting. Afterwards we were left on our own to discover more. Palace has a cafeteria and gift shop as well as an Armory of medieval weapons that was worthwhile. No complaints on the tour and would recommend it to anyone wanting an escorted tour.
We enjoyed this tour. The guide was very informative.
It would be much more interesting, and worth the price, for the guide to offer information and background that isn't available elsewhere . Also, there is very little time to ask questions, perhaps because the guide must present everything twice, in two languages. Not the most effective arrangement .
Sathyanarayan Kumar India
We were happy with the visit and tour with Catherine from Pancho tours. The Palace is beautiful and it was quite interesting and nice to hear the stories about the extravagance of the palace from our guide. Better than a mere walk through the rooms by ourselves.
The Royal Palace of Madrid is well worth the visit.
This was a nice tour, but our group was a bit large.
Viator connected us with Pancho Tours for this tour and it was a not a good experience. We picked a specific time so that our tour would be in English only and when we showed up, that was not the case. The tour guide was rude and she didn't answer any questions and the entire tour was in Spanish as well as English so there was a lot of wasted time because saying the same thing in 2 languages takes a lot of time. When we questioned this, we were told by the Pancho Tours rep that all tours are in Spanish as well as the language booked and that Viator should know this.
We ended up leaving the tour and walking the Palace on our own with no guide.
I would not recommend Pancho Tours.
No help with finding the merting location which was far from the palace.
The guide spoke in English and Spanish instead of bringing two guides. It was a huge group and the level of information was very low. For kids, not for educated adults!!!!
I bought ticket for the 11 am tour from the Viator site. Was there at Plaza de Isabelle II by 10:45. Nobody shows up there from the tour agency at 11. So, I called them at 11 and was told that they could not get ticket for the 11 am entry. Itll be at 11:30. Nobody bothered to inform till that time. So I waited and the guide shows up at around 11:15. The tour starts at 11:55. By that time I had been waiting outdoor for over an hour on a cold and windy day. and we are done by 12:55 because the guide had another tour at 1. Ill leave up to you to judge.
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