The driver was very helpful, professional and cordial. We got there one day later due to the WWW crash of British Airways. A soon as got there, we contacted Viator were setup to with our ride. Thank you.
Great instructions for where to meet and the driver and staff were friendly.
Driver was waiting for us with a sign with our name on it even though we were 3 1/2 hours late arriving because of the air carrier. We were delighted to be dropped off FIRST as it was well after midnight. Very happy with this service!
No problems...just as described. The only small thing is I didn't realize the is a physical area with signage that says Meeting Point.
A representative was easy to identify upon arrival and friendly. The driver was also friendly and drove safely.
Madrid was even more beautiful than I imagined with its wide, tree-lined boulevards and fountains everywhere. I thoroughly enjoyed visiting various parts of Spain and it friendly people.
Excellent service met at the airport and promptly delivered to our hotel in comfort with no hassles.
We were met as soon as we arrived and reached our hotel quickly.
perfect! we were greeted by a representative at the designated meeting point we checked in and the rep called the driver who showed up about 10 minutes later. he took us to the shuttle and we went directly to our hotel he did not utter a word to us but he was efficient and maneuvered thru morning commute traffic expertly and safely. highly recommended!
All in all it was pretty good even I'm the last one to be dropped at my accommodation since it is a shared transfer. I must say that the Filipino guy who is waiting for us at the arrival is cool and friendly!
Everything was well organized and went according to plan. Very friendly driver.
Was told by csr to wait 30 mins. Felt relieved and safe once the shuttle arrived since after all it was past 2AM. The one who picked me up was courteous, pointed out some attractions on the way to the hotel and even dropped off my luggage right in front of the check-in counter. Impressed.
Easy to find representative, he made a call, confirmed our shuttle was enroute, the driver arrived within 10 minutes. Smooth ride, we were dropped off within 30 and #39; of our rental flat. ¡Perfecto!
Easy to find the rep. Was asked to wait for vehicle but this was no problem. I travelled on my own and did not have to share the vehicle.
I was pleased as the tour representative was easy to locate as she had a company sign . Last time I had to guess as to who represented the Shuttle service. That person had no sign and was looking down at his computer, and I had to inquire. The driver was great and efficient. I will use this again
After I realised what terminal I was in, it was pretty easy to find the shuttle representative. The shuttle driver very kindly took me to the door of where I was to stay, which was in a mall despite the horns blaring. It would have been hard for me to understand where I was to go without his assistance.
This tour was great! I they were on time for pick up at my hotel. On the way to the airport I realized I had left my backpack checked at the hotel. They called the hotel, took me bak to the hotel and back to the airport. I paid for another airport trip but was grateful they were able to help me.
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