I loved this tour! The Palace was amazing!
Good value. We thought we had signed up for a walking tour and then the palace. However we got the sightseeing tour on a bus and then the palace. Turned out ok. Bus trip allowed us to see parts of city we probably would not have seen. The palace tour was wonderful. Excellent overview of the palace and excellent tour guide. Thoroughly enjoyed
I really can't recommend this tour. We were told to get off the metro stop, Opera, and walk to their office. Unfortunately we got lost at Sol3 floors underground. It would have been far better to tell us to take a taxi to the palace and walk one block to their office. We arrived late which was our fault and I understand that. However, in Spain, the guide/tour groups usually do not buy entrance tickets in advance. They wait until they know how many persons are in the group and purchase the tickets when outside the monument. When I asked about the entrance tickets to the palace which we had paid for in this tour, I was told we would have to go to the palace and buy new ones. This cost me another 20 Euros. If the guide was given tickets in advance, he would have known that 2 persons were missing they all have lists of passenger and all he had to do was leave the tickets at the office so that we could pick them up when we arrived. I'm certain that we were not the first people to arrive late. This organization pocketed the entrance fees in my opinion and made no attempt to be customer friendly. Something similar happened to us in Cordoba but--that tour group did did everything to satisfy us their customers. If you decide to take this tour, and you are not familiar with the Madrid metro system, take a taxi to the palace gate and walk to the office.
Good value for money
Great tour! Informative and easy