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Excellent service! A beautiful experience! I will not hesitate to use Viator again in the future.
Our guide was so good. We spent several hours in the Alhambra. He was very knowledgeable. He took great care to translate into English for us. We really appreciated the care taken by the company to get us from the ship in Malaga to Granada in time for the tour in the afternoon. Everyone was friendly
The drive there was fine, he drove fast but not dangerous. He didn't speak English so couldn't ask him any questions about the surroundings.
Our tour guide was very knowledgeable but we had problems hearing him a lot and he didn't seemed concerned that we couldn't hear him. He also never ask us if we had any questions which I thought was unusual. Palaces are really neat to tour, there is a lot of history in there!
We had arranged for a group of 12 people to take this tour. There was some confusion on the pickup time and therefore we ending waiting for an hour for the driver to arrive. This was our fault and not the tour driver. The driver was very courteous but spoke little english. When we arrived at the Alhambra we were added to a group of people from Germany which meant we had to listen to everything in german and english. This caused much dismay and delay for our group as we stood around and waited for english. The guide at Alhambra was very rude and condescending to our group. We had one person with a wheel chair who got left behind and the guide didn't even know he was missing. The missing person had been asked to wait at a designated spot, which he did but the guide did not return for him. When he was finally found the guide told our friend this tour is not meant for old people. He was only 57 years old.
We did enjoy seeing Alhambra but it would have been much better with our own guide and not being put in with other group.
Good tour, but the guide on the bus Maria? did not talk at ALL on the bus to tell us about the sights, etc. Simply said when you get to the Alhambra the Guide will tell you about it!! I would not rate her highly at all not would anyone else on the bus....but, the arrangements and transportation were good! barbara
The driver did not speak English. He was a good driver - but fast. Didn't have much time in town even though we had time before we needed to return to the ship. He did take us up to a high point for a photo op.
The guide at the Alhambra and Garden was very good. Liked his pacing. Very informative.
We did have a problem connecting with the start of the tour. Evidently we were the only ones on it from the port. Once we got on our way, it was a good tour. The guide was quite good. She had to do it first in Spanish and then English and 2 of us each spoke those languages. It was far better than the tour offered thru the ship was.
We met the tour guide in Alhambra after taking the bus in Malaga. The driver was not very good and could not find the guide in Alhambra and left some tour member at the port. Alhambra is also very much over rated.
Driver could not speak very good english. Long drive to get to tour area with confusion as to tickets pickup and tour arrangements. Tour guide at sight excellent
The Alhambra was worth seeing but our trip was very disorganized. We were told to meet by 8:00 am, others told 8:30-9:00, others never told. We waited for 45+ minutes to get started on our tour to Granada. We enjoyed our local guide and she was very knowledgeable. We did not appreciate the way the trip was organized.
Alhambra is an amazing place and well-worth a visit. Unfortunately, the later pickup time from our cruise ship meant that our visit was too rushed. When we arrived at our destination there was considerable confusion and after an almost one hour delay, our tour started. Apparently there was no tour guide for us. Our tour, which was supposed to be an English only tour, ended up being attached to a German speaking group consequently delivered in both English and German. Although our tour guide was knowledgeable, he was obviously not pleased with the situation and displayed a very questionable attitude. The experience did not warrant the high cost of the trip.
The bus driver, for the almost 4 hour round trip from Malaga to Alhambra, was, however, very professional and helpful.
We were a private party of 12 persons. The driver of the private van was courteous but limited in English. At the Alhambra and GeneralLife and Gardens tour, we were shuffled in with a larger tour from Germany and were almost forgotten. Because of the 2 translations, the tour took longer than anticipated. Excellent guide. For the cost and length of this tour we thought a snack and drink should have been included.
The driver was prompt and reliable in getting us back to the ship on time.
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