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I verified with this company twice before my arrival and they never showed. Their directions and contact information was near impossible- I ended up taking a taxi, which was cheaper and MUCH MORE reliable. Utterly disappointed.
I booked this company after reading many poor reviews of private arrival transfer companies in Manila hoping that this one would be different. Unfortunately, it turned that it is no different. I arrived in Manila after a 15 hour flight only to find that there was no one waiting for me. I spent an hour walking the airport arrival and the designated airport Passenger pickup point at NAIA. I talked with the many traffic and security personnel making sure that I had checked all passenger pickup areas. I even used my cell phone and called the agency only to find that it was closed. After 1.5 hours, I decided to use a taxi. Make sure when your agency stands you up and you take a taxi that you make sure that they zero out the meter otherwise they will try to add the previous fare to you mr amount. My advise after reading other reviews and experiencing the available transfer companies. Dont waste your time and money.
Rommel met me at arrivals with my name on his sign - he drove meticulously to my hotel and en route shared a number of interesting facts about Manila and the Philippines. I felt safe in his clean, up-market Toyota! Highly recommended indeed!
We were met at the airport location indicated on the email. We had a smooth ride to our hotel. Our driver and his wife were professional, polite, courteous, informative and nice. My family and I enjoyed our transport from the airport to our hotel. We'll surely use Viator again.