We arrived late, my Mum's luggage got lost...but they still waited for us, and then the guide took us into town explaining some key things to know about staying in the Medina. Just lovely service and very caring.
Was hard to get information about who was going to meet us and where before we went but in the end it couldn't be simpler as we just located the Viator stand in the airport. Air conditioned transport with english speaking driver.
Our driver was friendly and helpful. We were met at the airport, straight into the taxi an delivered to our hotel. No problems at all.
Very easy and efficient way to get to and from the airport, transport showed up on time and people were friendly.
Great transfer. the two guys were full of information. A good experience
Joanne H United Kingdom
Man at arrivals gate with sign with misspelt name and upside down but very big smile (quite funny). Very helpful and quick service. Great
Driver was on time and very well mannered.
Jack T United Kingdom
Excellent! Even though our plane was diverted due to bad weather, when we finally arrived in Marrakech 3 hours later, the mini-bus was still waiting for us. Thank you!
Thought this was a good service. The driver was there upon arrival, and we received exactly the service we had paid for. I don't know if this is availble more cheaply upon arrival, but it was very helpful to book ahead and not worry.
Great service, would highly recommend. The driver was waiting for us on arrival, and was very friendly.
After we finally found one another in the airport reception area (no sign with my name) the transfer to my riad was fine. THANK YOU!
Reliable,helpful and English speaking service that got us right to the front door of our Riad. Good service if a bit pricey compared to our taxi trip return.
Afraid got org to a slow start as our driver was not on the concourse holding a sign as advised. At the Viator stand another official incidentally sporting a TUI badge and a clipboard was not initially helpful in explaining that he might be able to help. Eventually a driver appeared but he really could have been anyone! Our trip to hotel was painless and it's a good way of ensuring you do not get confused by the taxis when you first arrive.
Anna P United States of ...
Pick up went smoothly, although they were a little late in arriving for pick up. I found out a little later that the $48 spend was actually a good pice.
Confusing, couldn't find driver. Had to wander around outside and finally found the van.
We were to have been met by a man holding a sign but this didn't happen. We wandered around and finally a man came up to us and called our name. - very disconcerting. We were ready to take a taxi which would have been significantly cheaper. Overall, not a good experience.
Collected late as driver could not find the address. We waited outside in the boiling heat for over 45 minutes!
Service was on time, But severely over-priced and had a very old car. Not what I expected for that price. On the way back I took a normal cab (big one) which was nicer and 1/5 of the price!
It was nice and easy to get picked up as soon as we arrived. The driver was very helpful with our luggage and was polite. However overall I would not recommend for the price.
Transfer was OK but driver and guide were not that friendly. In fact they advised that they did not speak English and were completely uninterested. Nevertheless the service was efficient and a preorganised transfer was a welcome relief after a late arrival. From this point of view the transfer was expensive but worthwhile.
Before we flew out I called to confirm the transfer, but the lady was a bit unsure and kept saying they do a pick up at 11am even though our flight arrived at 9am. Needless to say that when we arrived at Marrakech airport there was nobody waiting for us. We then called again and they said they would be with us in 20mins. The driver arrived about 20 mins later but we then had to make a stop off at travel services tour agency to hand in our voucher and were then taken to our hotel. So this was ok, as we got to the hotel eventually.
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