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5 star rating: Highly Recommended
March 2015

Great tour, which covered a lot at a good pace. Tour guide Niko was beyond excellent! Although we didn't know each other at the start of the day, by the time our bus rolled back into the tour office's parking lot it was as if we were a group of friends out on a day-trip rather than a tour group. Highly recommend!


5 star rating: Highly Recommended
June 2013

Very friendly people, showed up on time, recommended.

Joanne H United Kingdom

5 star rating: Highly Recommended
September 2012

Man turned up 10 minutes early and got me to the door and helped with luggage. Great

Connie J

5 star rating: Highly Recommended
October 2011

as allways reliable


5 star rating: Highly Recommended
February 2010

Very good and on time.

Elle N

4 star rating: Recommended
March 2015

Driver was 10 min late and didn't have the correct message on his board for us to find him. But very polite and friendly service


4 star rating: Recommended
October 2013

The driver was late so we had to wander around a while in a new country wondering if we'd been forgotten. But once he arrived he was courteous and friendly and gave us a commentary on the way to our hotel, and carried our luggage inside. Another man from Viator at the airport also greeted us and wrote his mobile number on a sheet of paper and told us we could contact him about our stay anytime.

JORGE A Mexico

4 star rating: Recommended
July 2010



3 star rating: Worth doing
April 2014

The guy who's waiting very friendly and with a good smiling drive. When arrived the hotel we ask about our return detail,he gave a unusable number( we find out 3 days after),and just ask anything your like to give to Driver ?we give tips 20Dr but he say too little,then we paid Dr50 ( about £4)!but we had paid £30 to this service,local taxi only charge £10-£15 per-taxi.

Jonathan S United Kingdom

3 star rating: Worth doing
March 2010

Due to stopping at the travel agency inbound, I mentioned about this return trip and they called our hotel to confirm our pick up, which was very swift and organised.

Nicholas F

2 star rating: It was OK, but could have been better
May 2015

Did not know where we were going


2 star rating: It was OK, but could have been better
December 2013

The administration and phone calls were a right pain - no one knew of our local transport company!!
As the transport did not turn up on arrival ( that is another story), we called the numbers given on the documentation to check if transport was going to arrive to return us to the airport. Numerous calls later, being bounced back and forth between the numbers given on the documentation, where no one seemed to know what was happening. We made a call to Viator, USA. Lovely customer support, but the call got dropped twice. Final attempt - we talked to the same support officer as first time - he took our mobile number and said he'd call back, Meanwhile we asked our receptionist to try and resolve the issue and left the Riad. On return we had a typed letter with full details of our transport arrangements!!!! To be fair we did have a voicemail message from Viator - but could not access it as we needed some kind of code(?)

On the day of departure our escort arrived on time, very courteous and spoke excellent English. Took our bags and guided us to the car. Smooth trip right to the front door, where he then took our bags, led us into airport, secured the necessary departure cards for completion and then ensured we were in the correct queue for our airline.

I cannot fault the transport and escort - but the fact the local support arrangements were not in place resulting in numerous calls at our cost, detracted from the overall experience. Having used Viator previously I was very surprised and disappointed that our expericence had been so poor.

Nathalie T United Kingdom

2 star rating: It was OK, but could have been better
February 2010

Very efficient but expensive.

Kathy M

1 star rating: I do not recommend this
December 2010

The phone number didn't work and I was forced to make other arrangements. I was not impressed!!!

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