Hi Nancy, you and I spoke shortly after the tour and you stated you were very impressed with the tour and how our company was able to handle the whole situation after someone else hit our van. You said how impressed you were especially with how quickly we were able to provide a spare van even though it happened in a remote area with no phone service available. You stated how well our driver took care of you, keeping you fed, comfortable and entertained. You liked the fact we didn't terminate the tour, but rather finished it according to the agenda. Not only that, you got extra time while swimming at the waterfalls as well as additional half an hour at the black sand beach. You stated over the phone that it was a 5-star tour! Perhaps you meant to do it here too but clicked accidentally on a3-star rating? Anyways, wish you all the best. Aloha.