Overall it was a good experience. The hotel (Mercure Welcome) was a good standard hotel. Friendly staff and clean rooms. Definitely would recommend the hotel.
The itinerary for the trip lacked a lot of information. We knew what time we would leave but did not know or even have an idea of when we would come back. On the website it said that we would have our evenings at leisure, however that was not the case. The penguin parade started around 9pm which meant that we were only back at the hotel by midnight. We were not informed of that and it would have been nice to know.
I thought the Mabu zoo was very small and ordinary. Nothing special. Could have skipped that. Although the sheep shearing show was entertaining.
For the city sight seeing tour, it would have been nice to get off the bus more.
The Great Ocean road day is a bit long but definitely worth it. Again, it would have been nice to get a detailed itinerary of the day before getting on the bus in the morning.
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