Our driver was good but definitely got off topic a few times on where we wanted to go. I would use him again though!
The tour guide was great. We got to see alot of Melbourne and walk around some of the downtown area.
I have two complaints about our Melbourne tour. First, the meeting instructions were not clear. We came off the ship, walked out into an area where there were Celebrity tour busses, cabs, and private tour vans. We were out there at 9:30am - hoping our guide might also be early - and be able to start the tour before 10:00am. With no contact by 10:00am, some of our group walked all the way out to the end and talked with the security people. They said our guide would drive into the area where we had been waiting. Fortunately, one of our group had an international call package and was able to contact your office. Turns out our guide had been waiting outside the security area the whole time. So we didn't start the tour until 10:30am.
It was my understanding that we would talk about possible destinations in Melbourne and get to customize our tour. That was not the case. He started driving us to where he thought we should go. I finally said we wanted to see St. Kilda and the tennis center - which was not part of his plan. He did take us to St. Kilda where we had 30 minutes. But, he merely pointed out the Rod Laver Arena as we drove by. We wanted to go in and walk around as we're all tennis players.
So those two things were disappointing.
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