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Well timed. Professional guidance. Very service minded and considerate
This trip was amazing! I recommend a lot, service is very professional and you always have an answer for your doubts, Thank you very much Viator, I really appreciated it
Great,excellent guide ,informative and well worth the value
Our guide was very knowledgeable and because of our groups small size, we had a lot of interaction with him. The early arrival meant almost no crowds and we had a great tour. If you are going to see Chichen Itza, this is definitely the way to go.
My wife and I loved this tour, our guide Santiago went through the history of the site and all of the theories around how it was built, he was really knowledgable and made the tour for us. Also the packed lunch was a nice inclusion rather than being taken to the big tourist trap restaurants. Getting to the site early is a must, as by 10 or 11 the place is crammed with people. Highly recommend this tour.
jandmbenedetti United States of ...
Very nice tour. The guide was very knowledgeable. The only problem we had was that we were not picked up at our lodgings as we were promised. We stayed at a Airbnb lodging and were told we had to go to a hotel to be picked up. It was a 30 minute walk to get to the hotel or a taxi ride. So if you book this tour and do not stay at a hotel in the center of Merida they will not pick you up.
I was somewhat disappointed from Chichen Itza. It is true that the site, and especially the center pyramid are amazing, But the fact you cannot really access any of the buildings, not to mention climbing the pyramid reduces the effect of the visit. At first I was afraid that the time allocated to the visit is too short, but given the limited access, 2-3 hours are enough time to explore the site. If you do not mind rising early, choosing the early morning option is the best way to enjoy the site, because it tends to get very crowded around lunch.
This was a great experience, with a great guide, David. However, the information given before the trip was wrong on the start time and the duration of the trip. I ended up getting up at 4.30 and ended up waiting for 1.5 hours, and the trip was shorter than promised. I felt I had to rush through, and did not get to see both denotes. Finally, instead of lunch being included, it was breakfast, so that was wrong as well.
Local tour company had no idea they were picking us up for this tour until after we waited for 30 minutes and called them. After the tour, we were supposed to have lunch, for which we paid. It was a long, hot morning at Chichen Itza. The other participants had lunch provided but we did not. Viator let us down - with this tour and subsequent customer service.
The tour guide gave us too short of a description. Other tour guide would wlak their group to the cenote and explain about it. Not ours.
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