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Shelli C

5 star rating: Highly Recommended
February 2017

This was a great trip. The guide knew so many amazing facts about the Maya and the sites we visited. And lunch was a perfect way to end the morning.

Judith P

5 star rating: Highly Recommended
February 2017

As with so many tours the guide makes the experience good or bad. Our guide Gabrial was excellent. The Uxmal ruins are wonder making. And to know there are so many other ruins still uncovered makes this an amazing place to visit. Our guide was knowledgable and always found a shady place to tell us the story of Uxmal. The transportation was a comfortable air conditioned van.a highly recommended tour.

Merike J

5 star rating: Highly Recommended
January 2017

A god tour with an informative guide, learned a lot about Maya culture. Uxmal is slightly different from all other Mayan pyramid sites because of round-edged pyramids and it's a big site. Kabah is not so impressive but a rare Mayan place where you can see sculptures.

Laurent P

5 star rating: Highly Recommended
January 2017

Excellent guide, Good bus and délicious food. For us, Uxmal was more beautiful then Chichen Itsa

Christopher B

5 star rating: Highly Recommended
January 2017

Sammy was terrific through out this excursion. Taking the early tour was great as Uxmal had very few people but they were soon to follow. There were six in our group and we were picked up from our location and we all agreed what a great job he did. This is not a trip to be missed. We went by the Chocolate Museum and wanted to go. Sammy made clear that if the group agreed he and the driver would spend the extra time to takes us there we would need to pay the entry fee. At the end of the day, there was not agreement on going so Sammy diplomatically explained the policy. I want Viator to be aware how well he handled this. And in no way was any time diminished from the days scheduled events.

Rashaun P

5 star rating: Highly Recommended
January 2017

The tour was really great! I really enjoyed the whole experience. I am the opposite of a morning person and would still recommend this early morning tour to beat the crowds and heat. The tour guide was super knowledgeable with 20 years of experience, I would highly recommend this tour.

Sandy United States of ... 

5 star rating: Highly Recommended
December 2016

I chose the Early Access Tour to visit the Puuk style Mayan ruins of Uxmal and Kabah for my 67th birthday. More excavations, better facilities and roads made this 8 1/2 hour tour easier than my 1979 visit. For those of you visiting Merida and having to decide between two Mayan UNESCO World Heritage sites Chichen Itza and Uxmal, chose this tour. The early start gets one to Uxmal at opening and your guide buys the tickets while you take a quick break. The facilities are World Class :-!! We also had a quick coffee, snack, facilities break as we left Merida. Our driver Ricardo and guide Vincent of Amigo Tours were excellent. Vincent was a font of information and let the 3 of us snap photos to our hearts content. It was getting really hot, with harsher lighting with big tours arriving as we set off 14 miles for the smaller Kabah ruins. Facilities are simpler here so keep that in mind before leaving Uxmal's lovely loo behind. Ricardo drove safely and got us to each stop right on time in Amigo's lovely 12 pax van.
We had 2 1/2 hours in Uxmal and about 50 minutes at Kabah before retracing our route 16 miles to Lana Naj restaurant.The included lunch was excellent, the restaurant and facilities lovely. I chose the Yucatecan specialties of sopa limon, cochinita pork Pibil, crema Espanola and was gifted an extra dessert of flan with a big birthday candle -! At 3:00 we arrived back to Nomadas Hostal, after an amazing birthday tour ably led y Vincent.

Sarah F

5 star rating: Highly Recommended
December 2016

Best tour we did in Mexico. We spent 5 weeks travelling around the country and saw a lot of ruins and had a lot of tour guides, but this tour with amigo tours booked through Viator was the best. It was well organised, the guide really brought the ruins to life with thorough explanations and pictures to help explain what you're looking at. It was a pleasure to spend the day with someone who as so enthusiastic and wanted to share all his knowledge about the Mayans. Great value for what you get as lunch was also delicious and perfect being there early before the big crowds.

naliniramanlal

5 star rating: Highly Recommended
December 2016

Well organized tour company, Amigo's, and an excellent tour guide. Vincento was extremely knowledgeable and helpful throughout
the tour.

marilyn s

5 star rating: Highly Recommended
November 2016

This is a 'must-do' if you are in Mexico. Our guide and driver were fabulous - pick up was on time and our day was easily the best we had in Mexico. The early start time was fabulous as we were first to arrive at Uxmal - the history lesson was easy to follow and we had many interesting conversations throughout the day. Just fabulous.

Benjamin L

5 star rating: Highly Recommended
July 2016

This was an awesome tour. Uxmal was a highlight of our trip. Our bilingual guide was personable and informative. Loved the lunch too!

Victoria G Australia

5 star rating: Highly Recommended
June 2016

Can and #39;t recommend this tour highly enough, especially the early start before the heat of the day. Carlos and #39; guide of both sites was excellent with a particular bonus being lunch at a small family restaurant nearby. Uxmal is the stand out site to visit and this all inclusive tour is hard to beat.

Sanna P

5 star rating: Highly Recommended
May 2016

The guide was excellent! There were only four of us and it felt like a private tour.

Susan R

5 star rating: Highly Recommended
April 2016

This was a great tour! I highly recommend the early access tour. We were the first to arrive at Uxmal and got to experience the site without large crowds. Within about an hour, multiple tour groups and large crowds began to arrive. Our group was thankful that we had the opportunity to take in the beauty of the site without distraction.

Our tour guide was very knowledgeable about Mayan culture and the ruin sites. His knowledge, expertise, and overall friendly demeanor were also a highlight of the tour.

I highly recommend this excursion and am very pleased that I booked with this company.

Sue W

5 star rating: Highly Recommended
February 2016

It was wonderful to arrive at these beautifully atmospheric sites so early in the morning, before other tourists, and our guide, Vincent, was an absolutely passionate Mayan with a vast knowledge of the culture of his ancestors, and the incredible buildings they left behind. His English was superb and he talked in an engrossing and entertaining way about everything before us in our eight-person intimate tour. Highly recommended!

Melody L

5 star rating: Highly Recommended
January 2016

Victor and Antonio were an amazing guide and driver! They ensured we had a great time providing us with lots of information and as much time as we wanted to explore the sites. We were the 1st people at Uxmal, so doing the early tour was really worth it and there was only 4 travelers altogether!

Jeremy United States of ... 

5 star rating: Highly Recommended
December 2015

I highly recommend taking the early access tour if you want to see Uxmal at all. Hordes of people will descend upon this very popular Mayan city, so unless you get there right as it opens, you will have to share the site with many other tourists.

I initially had issues with the company that was picking me up, because they said they wouldn't be able to pick me up until 9:30am, despite having booked the early access tour. This would have put me at Uxmal around 11:00am, at the height of the crowds, rather than the 8am entrance that was promised. After several communications between Viator and the company, they were finally able to resolve the issue, and provide me with the early access tour that I had paid for as promised with pickup at 6:30am. I have a feeling they were hoping to add me to a larger group that was seeing the ruins so that they wouldn't need a second vehicle to make the early morning trip, so make sure they don't try to attempt that with you!

Putting the departure time confusions and frustrations aside, the site of Uxmal was spectacular! There is a reason this is considered to be a UNESCO World Heritage Site, and seeing the intricate puuc style carvings and facades of the structure shows the pinnacle of Mayan architecture at its finest. This is a very large site, and it is easy to spend several hours wandering around and seeing each of the structures.

From there we went to a much smaller site of Kabah, which is no less impressive with its amazing wall of carved masks. This is a very manageable site to walk around and see everything thoroughly in an hour at most. From here, we headed to lunch at a popular tourist stop before heading back to Merida.

This is THE highlight tour to take if you only have one free day to take an excursion outside of town, so make sure you get to see Uxmal while you are in Merida!

alfred b

4 star rating: Recommended
January 2017

The Viator info said the tour starts at 6:30 AM typo we were picked up at 9:15 AM. Our tour guide was very knowledgeable, spoke English well, and provided interesting data about the purpose, history and construction of the sites. Particularly interesting were things like the construction method for entrance openings and the need for numerous cistern openings to collect water. IMO a far better experience than Chichen Itza. Unlike Chichen Itza, there are no large crowds and the tour involves climbing all over the structures so be prepared for lots and I mean lots of steps at both sites. On the whole, I found Kabah slightly more enjoyable than Uxmal with no commercial vendors selling trinkets. On leaving Kabah, we looked across the street and rising out of the jungle was another pyramid inaccessible on which no archeological efforts had begun.

jandmbenedetti United States of ... 

4 star rating: Recommended
January 2017

Very nice tour. The guide was very knowledgeable. The only problem we had was that we were not picked up at our lodgings as we were promised. We stayed at a Airbnb lodging and were told we had to go to a hotel to be picked up. It was a 30 minute walk to get to the hotel or a taxi ride. So if you book this tour and do not stay at a hotel in the center of Merida they will not pick you up.

Sumoro

4 star rating: Recommended
November 2016

It was a wonderful tour. The guide was Mayan and passionate about the Mayan culture. The lunch was wonderful also. Be sure to double check the pick up time when you arrive in Merida. Also wear good walking shoes

Donna D

4 star rating: Recommended
August 2016

Gracias Vincente! We Had a great tour at Uxmal and Kabah. We learned so much about Mayan history and culture. The logistics were convenient - pickup, water/snacks stop, pacing based on our interest and questions. Lunch was perfect! A handout with brief history, timeline and map would provide extra context

Leslie M

3 star rating: Worth doing
February 2017

My cousin and I took the tour this week. First, it is advertised as 'Uxmal and Kabah Early Access Tour' but we didn't enter the first site until 1140 am. That meant we were touring at the hottest time of the day. We were told to be at the hotel pickup at 9 am, but it was 930 before they arrived. There were 16 of us in the bus, and pickup had taken from 9 to 10 am. Then we made two stops on the way to Uxmal. The first was to buy water and snacks because it was cheaper than the site, which would have been our own problem if we hadn't already been prepared. The second stop was at a 'viewpoint' where we had another 20 minutes to buy 'souvenirs'. The drive itself was only an hour, so without the stops we would have arrived at 1100. Then the guide had 10 people who he had to explain everything in Spanish, and 6 for English. The guide's English was poor, and so he would talk for 15 minutes in Spanish, and 2 minutes in English. 'Lunch' was provided at the end of the visits, so it was 4 pm before we were eating. The tour was advertised as 8 hours, but it was 9.5 hours after we finally arrived back in Merida. Positive points- nice van with good air-conditioning.

Dan C

1 star rating: I do not recommend this
November 2016

After my first booking's tour operator Mayaland tours was a no-show, despite all confirmations of exact hotel pick up location and time, I decided to book with Viator again for the earlier tour.
All emails about hotel pick-up location went unrepsonded to by Viator.
I called the operator Amigo tours directly but was put on hold so long my pay phone time ran out.
I emailed the listed tour company's email address but it was returned as invalid.

Does Viatour even communicate or verify its tour operators?
What could possibly account for this type of systemic failure?

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