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marilyn s

5 star rating: Highly Recommended
November 2016

This is a 'must-do' if you are in Mexico. Our guide and driver were fabulous - pick up was on time and our day was easily the best we had in Mexico. The early start time was fabulous as we were first to arrive at Uxmal - the history lesson was easy to follow and we had many interesting conversations throughout the day. Just fabulous.

Benjamin L

5 star rating: Highly Recommended
July 2016

This was an awesome tour. Uxmal was a highlight of our trip. Our bilingual guide was personable and informative. Loved the lunch too!

Victoria G Australia

5 star rating: Highly Recommended
June 2016

Can and #39;t recommend this tour highly enough, especially the early start before the heat of the day. Carlos and #39; guide of both sites was excellent with a particular bonus being lunch at a small family restaurant nearby. Uxmal is the stand out site to visit and this all inclusive tour is hard to beat.

Sanna P

5 star rating: Highly Recommended
May 2016

The guide was excellent! There were only four of us and it felt like a private tour.

Susan R

5 star rating: Highly Recommended
April 2016

This was a great tour! I highly recommend the early access tour. We were the first to arrive at Uxmal and got to experience the site without large crowds. Within about an hour, multiple tour groups and large crowds began to arrive. Our group was thankful that we had the opportunity to take in the beauty of the site without distraction.

Our tour guide was very knowledgeable about Mayan culture and the ruin sites. His knowledge, expertise, and overall friendly demeanor were also a highlight of the tour.

I highly recommend this excursion and am very pleased that I booked with this company.

Sue W

5 star rating: Highly Recommended
February 2016

It was wonderful to arrive at these beautifully atmospheric sites so early in the morning, before other tourists, and our guide, Vincent, was an absolutely passionate Mayan with a vast knowledge of the culture of his ancestors, and the incredible buildings they left behind. His English was superb and he talked in an engrossing and entertaining way about everything before us in our eight-person intimate tour. Highly recommended!

Melody L

5 star rating: Highly Recommended
January 2016

Victor and Antonio were an amazing guide and driver! They ensured we had a great time providing us with lots of information and as much time as we wanted to explore the sites. We were the 1st people at Uxmal, so doing the early tour was really worth it and there was only 4 travelers altogether!

Jeremy United States of ... 

5 star rating: Highly Recommended
December 2015

I highly recommend taking the early access tour if you want to see Uxmal at all. Hordes of people will descend upon this very popular Mayan city, so unless you get there right as it opens, you will have to share the site with many other tourists.

I initially had issues with the company that was picking me up, because they said they wouldn't be able to pick me up until 9:30am, despite having booked the early access tour. This would have put me at Uxmal around 11:00am, at the height of the crowds, rather than the 8am entrance that was promised. After several communications between Viator and the company, they were finally able to resolve the issue, and provide me with the early access tour that I had paid for as promised with pickup at 6:30am. I have a feeling they were hoping to add me to a larger group that was seeing the ruins so that they wouldn't need a second vehicle to make the early morning trip, so make sure they don't try to attempt that with you!

Putting the departure time confusions and frustrations aside, the site of Uxmal was spectacular! There is a reason this is considered to be a UNESCO World Heritage Site, and seeing the intricate puuc style carvings and facades of the structure shows the pinnacle of Mayan architecture at its finest. This is a very large site, and it is easy to spend several hours wandering around and seeing each of the structures.

From there we went to a much smaller site of Kabah, which is no less impressive with its amazing wall of carved masks. This is a very manageable site to walk around and see everything thoroughly in an hour at most. From here, we headed to lunch at a popular tourist stop before heading back to Merida.

This is THE highlight tour to take if you only have one free day to take an excursion outside of town, so make sure you get to see Uxmal while you are in Merida!

Sumoro

4 star rating: Recommended
November 2016

It was a wonderful tour. The guide was Mayan and passionate about the Mayan culture. The lunch was wonderful also. Be sure to double check the pick up time when you arrive in Merida. Also wear good walking shoes

Donna D

4 star rating: Recommended
August 2016

Gracias Vincente! We Had a great tour at Uxmal and Kabah. We learned so much about Mayan history and culture. The logistics were convenient - pickup, water/snacks stop, pacing based on our interest and questions. Lunch was perfect! A handout with brief history, timeline and map would provide extra context

Dan C

1 star rating: I do not recommend this
November 2016

After my first booking's tour operator Mayaland tours was a no-show, despite all confirmations of exact hotel pick up location and time, I decided to book with Viator again for the earlier tour.
All emails about hotel pick-up location went unrepsonded to by Viator.
I called the operator Amigo tours directly but was put on hold so long my pay phone time ran out.
I emailed the listed tour company's email address but it was returned as invalid.

Does Viatour even communicate or verify its tour operators?
What could possibly account for this type of systemic failure?

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