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Vitaliy S United States of ...
Great tour. perfectly organized, but the tour included 3 dinner, but only 1 was included
It was absolutely amazing. Lovely country, lovely people and culture. It could not be better than this. We loved and enjoyed every single minutes in this trip. Viva Mexico
This is a great way to see different parts of Mexico. Mexico City was nice, and the ruins of Palenque, Uxmal, and Chichen Itza were amazing. I would have liked more time in the colonial town of Campeche - we arrived at sunset, stayed the night, and left at 8:15 the next morning. The guide, Andre, did a great job. I would highly recommend this tour to anyone who wants to see more than just the beach resorts of Mexico.
The itinerary was excellent, we were happy with the accommodation selections along the journey with one exception. The exception being in Mexico City. Our hotel was undergoing substantial renovations to the lobby with construction noise present all day and night. This hotel should be avoided.
The tour was excellent and the tour guide was very knowledgeable. The hotel rooms were clean and big.We could have stayed one extra day to see Mexico city. The other problem was that the other people on the tour were almost all Spanish speaking tourists so the tour guide was explaining and talking in Spanish 80% of the time while we signed on for an English speaking tour guide.
It was really good and enjoyable . The guide was excellent and the hotels were good apart of the hotel in Mexico City ( gallaria plaza ) . Wished to have better hotel although its location was good .
The sites and itinerary were great, but a couple of the companies used were pretty bad. Viator outsources to a 3rd party who then outsources to different tour providers at various parts of the trip. The 3rd party was difficult to work with and I did have a couple issues with the booking. This tour is very economical, but that does have some accompanying risks. If you can roll with it, this is a great tour. If not, book directly with other tour providers.
1 speaking bilingual at the same time makes confusion.
2 speaking without microphone is hard to listen clearly , and the peaked has to shout.
3 Bringing clients into merchandise shop father than the place schedualed is waisting the time.
We were put into mixed group therefore guide was forced to speak two languages: Spanish and English, which created a lot of inconvenience and information lost. Guide was not grate, sometime he didn't know the surrounding area. When we come to VilaHermosa nobody told was about we'll be pick-uped from our hotel. Due to information absence we also were forced to pay for our dinner despite it was included.
When we arrived in Cancun we had problem with reservations in Hyatt hotel. No one Mexitours telephones work, including 24/7 (as usual). Therefore we were forced to sleep 4 people in one room.
I am not sure about using Viator in future.
As others have said, Viator is no help with any issues and they defer to the tour operator. Neither group would provide a detailed itinerary until after we arrived. We were also required to sign that we would not complain about anything unless we had called the tour operator first. The first hotel, Galleria Plaza had no pool, no gym remodeling but 11 gay bars within 2 blocks. The first morning we were taken to a shop across from the church and left to shop for an hour while our guide went up the street for breakfast. Not much time to see the churches when he returned. The next morning pickup was 6am- before the breakfast at the hotel- and 4 hours before our flight. We were dropped off at the wrong airport terminal and had to walk a mile and then kill 3 hours in the airport. Dropped off in Palenque with rooms not ready and no instructions. We were told at 6 pm that dinner would be at 8. The group meal at the restaurant was lousy while the hotel food was good. Travel through the Yucatan in a crowded van with bad suspension. They booked us into the Holiday Inn Cancun which is not a 4 star... Not a 2 star. A dump. We complained and were moved to the Krystal, which was great. All in all, the sites are amazing. The tours are poorly organized and there is way too much time spent at shopping malls and not enough time at the ruins.
Clare M United Kingdom
The only good things about this tour are the hotels, the fact you get to see all the Mayan ruins, and the bus was of a high standard. Other than that, it is very rusted, the included meals are not good, the tour guide mainly spoke in Spanish and it was generally disorganised.
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