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Driver was right there waiting for us as we exited Customs at the Mexico City Airport and got us quickly and safely directly to our hotel.
They were there to meet me once I got off of the plane! Very easy!
Very easy. No taxi line. The driver was nice and got us where we needed to go.
World Traveler USA
Easy and safe way to get to the hotel. The arrivals area after customers can get a little crazy but the local representative was there with a sign and got us to our hotel very quickly.
I got this mixed up with the arrival experience which was great despite being held up in a long hour long line at immigration early in the morning. They were there still waiting for us and got us to the hotel in comfort. The departure experience back to the airport was equally smooth and they honored our request to leave earlier than originally scheduled. We were concerned about traffic which, as we learned, is very difficult in Mexico City. This service is great and necessary in Mexico City..
It was a welcomed sight for a representative to meet us in the arrivals area who then escorted us to the private vehicle. Both were extremely courteous and friendly even with our language difficulties.
All well organised..person with a placard was waiting at the exit...very well looked after.
Jose C Rodriguez USA
It was a little difficult finding the contact person but once we found them this was a great option. We did not have to wait for other riders, the driver was very helpful, we went directly to the hotel, and got some great tips from the driver on places to eat, tours to consider, and pointed out areas to visit also mentioned that using the Hop on/Hop off Touribus was a great deal and method to get around within the city.
Our experience is great. We were greet at the airport, even tough our flight was delay for one hour.
The driver was nice and car was clean. This is a good service for people who doesn't know the country and doesn't want to get rip off by the local taxi driver.
We were greeted at the airport as soon as we left customs by very friendly host who had a sign that was clearly marked. The driver and car was at the curb in less than two minutes. He was a great driver, who easily got us to our hotel. Was hoping that he would be our driver for the return back to the airport.
Mtnmantim United States of ...
This was our first visit to Mexico City and I'm glad we chose to do this. Our flight arrived after 10 pm and it was a relief knowing that someone would safely deliver us to our hotel. Although I now know how to get around the city safely, this was definitely the way to go on day 1. Good driver, nice, clean vehicle great service.
No complaints. Driver and car were fine. Traffic into the city was a nightmare so the drive to our hotel took about one hour and a half. So expect traffic delays.
We were welcomed by a lady with our names on a sign on arrival at the airport. There was no delay. No water was offered to us, contrary to the description when booked.
When we arrived at rhe airport, it took a little while for us to find our pick up. I had to walk back and forth several times the hallway to find a lady with a cardboard sign with several names on it. She helped us and put us in a taxi to our hotel. It was ok but would recommend that future pick ups be right at the exit door not wandering about with a bigger name sign.
A stressful experience-- no one was at the exit to greet me as promised. The whole purpose of pre booking a car was thus defeated. As someone on crutches, waiting for nearly 1 hr wasn't ideal. In hindsight I should've called them immediately. BUT: Amigo resolved it quickly and the ride was great.
We had an airport transfer. That should have been easy enough like it was last year when we used the service--arrive, get picked up, get dropped off. This time they were late to show up at arrivals. Then I called the main number and was told I had the wrong number. Someone finally arrived about 20 minutes later. She said the phone number printed on the voucher was incorrect?!. Then she spent another 15 minutes on the phone and waiting for another group. We then followed her to another place at the airport where there was another colleague and now they're both on the phone for another 10 minutes. Finally we're escorted outside where we wait another 5 minutes for the car. It would have been faster and cheaper to grab a taxi.
Geoff Gillam New Zealand
Worked well they were waiting for us.
Taxi is cheaper as set rate
They forgot us on the hotel to airport, by default found Taxicheaper as set rate
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