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I got this mixed up with the arrival experience which was great despite being held up in a long hour long line at immigration early in the morning. They were there still waiting for us and got us to the hotel in comfort. The departure experience back to the airport was equally smooth and they honored our request to leave earlier than originally scheduled. We were concerned about traffic which, as we learned, is very difficult in Mexico City. This service is great and necessary in Mexico City..
It was a welcomed sight for a representative to meet us in the arrivals area who then escorted us to the private vehicle. Both were extremely courteous and friendly even with our language difficulties.
All well organised..person with a placard was waiting at the exit...very well looked after.
Jose C Rodriguez USA
It was a little difficult finding the contact person but once we found them this was a great option. We did not have to wait for other riders, the driver was very helpful, we went directly to the hotel, and got some great tips from the driver on places to eat, tours to consider, and pointed out areas to visit also mentioned that using the Hop on/Hop off Touribus was a great deal and method to get around within the city.
Our experience is great. We were greet at the airport, even tough our flight was delay for one hour.
The driver was nice and car was clean. This is a good service for people who doesn't know the country and doesn't want to get rip off by the local taxi driver.
We were greeted at the airport as soon as we left customs by very friendly host who had a sign that was clearly marked. The driver and car was at the curb in less than two minutes. He was a great driver, who easily got us to our hotel. Was hoping that he would be our driver for the return back to the airport.
Mtnmantim United States of ...
This was our first visit to Mexico City and I'm glad we chose to do this. Our flight arrived after 10 pm and it was a relief knowing that someone would safely deliver us to our hotel. Although I now know how to get around the city safely, this was definitely the way to go on day 1. Good driver, nice, clean vehicle great service.
We were welcomed by a lady with our names on a sign on arrival at the airport. There was no delay. No water was offered to us, contrary to the description when booked.
When we arrived at rhe airport, it took a little while for us to find our pick up. I had to walk back and forth several times the hallway to find a lady with a cardboard sign with several names on it. She helped us and put us in a taxi to our hotel. It was ok but would recommend that future pick ups be right at the exit door not wandering about with a bigger name sign.
A stressful experience-- no one was at the exit to greet me as promised. The whole purpose of pre booking a car was thus defeated. As someone on crutches, waiting for nearly 1 hr wasn't ideal. In hindsight I should've called them immediately. BUT: Amigo resolved it quickly and the ride was great.
Geoff Gillam New Zealand
Worked well they were waiting for us.
Taxi is cheaper as set rate
They forgot us on the hotel to airport, by default found Taxicheaper as set rate
It was difficult to find the woman from Amigo tours. We realized that we could use our Uber app, right as she showed up. Then we still had to wait while she helped another couple. Our driver was fantastic, but we could have saved two hours if we had taken an Uber taxi.
When we arrived in Mexico, there was no one there to meet us. We spent a frantic half an hour seeking someone and trying to phone Amigo Tours - unsuccessfully. It was very stressful. Eventually a woman from Amigo Tours turned up, was not very friendly, but did get us our transport quickly and the driver was very pleasant. This is an expensive service - on this occasion not good value for money.
Tour company was late and could not be reached when calling the number on the voucher. Finally found the representative but we were almost about to give up looking and take a taxi by that point.
First, we had to wait 15 minutes for someone to show up at the airport, upon our arrival. We had to ask someone to call the company for us, to make sure they would come. Then, we had to wait 10 more minutes for the car to arrive. The driver was very kind but the car very shabby.
Also, we bought a round trip transfer. We asked by email a few times about the time of pick up from the hotel to the airport and we never got an answer or were informed it was one way.
Fortunately, the morning of our departure, we called the company who did the arrival pick up, Tres Amigos, and were informed they didn't have any pick up for us.
We decided to ask the transfer at the reception of our hotel.
If Viator charge is confirmed to be one way, the hotel charge by a black car was 10.00 less.
We were very disappointed with Viator provided service.
This was the absolute worst way to start my trip in a foreign country where I do not speak the language. I booked a private car to pick me up and take me to my hotel. After arrival and passing through immigration my driver was no where to be found among all the other drivers. I walked around for 45 minutes then went to information table where they did a call over the loud speaker. After calling the company I waited outside in the rain for another 30 minutes before coming back in to call the company. A representative finally showed up and took me back outside to wait for the car for another 20 minutes. It was over 2 hours after my arrival that I finally got picked up.
Transport was not available. Guide, or company representative, met us and got us a taxi. Transport did not happen as planned. Extra cost for the planned transport compared to taxi cost was not reimbursed. Very disappointed. We will just get our own taxi next time.
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