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The coach from Miami to Orlando was long and the seats were absolutely terrible. The transfer at Orlando to a smaller vehicle to get to Kennedy was not explained to us at all and we had to approach 3 or 4 people before we knew what we were doing. The smaller vehicle to Kennedy and back was good. The Space Centre was terrific and worth the money.....shame about the transport.
To get to Orlando we travelled in the public transport system and not a tour bus as we thought. We left Miami at 05.30am and arrived back at our hotel at 12.30am the next day. Far to long on public transport.
Early departure time was okay. Late departure time not clearly indicated. (11pm). No scope for dinner on way home. Having to pay for a minimum of two tickets was outrageous. You had nine people to pick up at my stop. Tour itself was great, interesting and good amount of time there.
The tour itself was good. There is enough there to do for 5 - 6 hours. DO NOT get the bus from Miami. It takes over 6 hours each way. There are no announcements advising how long there is to go etc. And the bus stops at all of these dodgy car parks picking people up. Good tour, terrible bus ride.
The transporation from and to Miami made for a bloody long day, 18 odd hours and only about 3.5 hours actually in Kennedy Space Centre. Think there must be a better way to do it, even if it costs a little more.
Kennedy Space Centre brilliant, definately one from the "bucket list" only the transport spoilt it.
Melanie J Australia
Very long bus ride and didn't realise they picked up and dropped off other non-tour passengers. Kennedy Space Centre though was really enjoyable and educational.
It is a long day which is due too picking a lot of people up and dropping them off at the end of the day. All the viator tickets provide is ground transportation you could do the rest on your own. Kenedy space station is good to see but it is very theme parkish instead of one of the places that changed the world but hey you are in the states.
Akira N Japan
We enjoyed the trip basically, but I regret to say we were not satisfied with the following issues.
*No response to inquiries, although I emailed more than a couple of times.
*Pick-up in the morning was delayed largely more than one hour without notice.
Told our pick up would be at 5:30am At 6:15 the coach finally turned up with the most stressed out driver ever. Arrived at space centre 1hour late at 1pm! Pick up to return was at 7pm with the same manic stressed out driver!! Got back to our hotel in miami at just after 12:30am!
Hire a car instead!!
The space centre was magnificent - everything I hoped for. However the transport to and from Miami to KSC was shocking. Neither of the bus drivers were very friendly. Once we transferred to another bus at orlando, we lost at least 30 minutes because other customers had to be delivered to Disney World before we got to KSC - we were promised at least 6 hours at KSC but this did not occur. Coming all the way from Australia, it was very disappointing to spend extra unnecessary time on a bus rather than at our final destination. There were other small annoying incidents but why go into them? We knew we were in for a long day, but the bus trips themselves made it more of an ordeal than an enjoyable day out. VERY POORLY DONE.
The transportation from Miami to Orlando and then onto the Kennedy Space Center was horrendous. The coach bus from Miami to Orlando was packed full and had a horrible odor. The car from Orlando to Kennedy Space Center was driven by a man who spoke on the phone in a loud voice, all in Spanish.
The transportation was so bad that we ended up renting a car near the Kennedy Space Center and driving back to Miami ourselves. The tour of the Kennedy Space Center itself was very good.
I would never recommend nor book this type of tour again due the horrible transportation.
What we saw of the space Centre was excellent, but because of industrial action we were limited in what we saw, so felt we were "short changed" The journey from Miami to the space centre was a different matter altogether. There was no luxury coach as on the other 2 trips, no guide and no comfort breaks! There was one filthy toilet on the bus with no hand washing facilities.
Terrible terrible terrible. Viator you should be ashamed of yourselves using a bus company such as this. Clearly not enough information on how long each way it takes on the bus to get there and back. No stopping to pick up any food or drink. Seven hours each way is absurd without some form of stop for rehydration. The bus is very cramped. The driver was just aweful. We had a 29 hr flight to Miami from New Zealand with connections incl, so I hardly think we would have booked this tour the next day had we known how long and aweful this trip would be. The space center itself was great but tainted because of the travel time and tour company. I believe this is also a health and safety issue. No one was able to rehydrate, and the driver would not let us off the bus. You have mostly bad reviews for this tour. Don,t you think it's about time you followed up on this. I will not be using Viator to book our future tours. I have told many people of our experience.
This was not a tour, but an organisation providing budget uncomfortable transport to and from Kennedy Space Centre via Orlando which was not indicated on your website. The designated tour company did not provide the service, rather it appeared to be subcontracted to a semi public transport service with stops not only at hotels, but at roadside markers and at gas stations. Day commenced 6.00 and concluded at midnight. There was no commentary at any time about the attraction we came to see. In that time we spent 5.5 hours at Kennedy Space Centre. Of the full bus load only 6 passengers including us, went to the Kennedy Space Centre. Zero stars for the appalling transport services.
However by contrast the Kennedy Space Centre was fabulous, but none of that could be attributed to Viator or nominated service providers who dropped us off at the gate and picked us up at a designated time.
We are regular international travellers and will not use your organisation again.
Kennedy Space Center: YES!
Horrible day. The bus trip is unpleasant, it took many hours (about 6 hours) + 1 hour from Orlando to the Space Center. This bus is ugly but ok, but the big problem is that they just stop everywhere, and pick up local people. We stayed about 4 hours at Kennedy Space Center, this was GREAT. But this bus tour, FORGET IT! You will not feel safe! I will not tell more details. I just say: NEVER AGAIN.
The Kennedy Space Center was very intersting to visit.
However, the coach company was a nightmare. They forgot to pick us up at the hotel!! So, we book for the day after, and they were 1 hour late. Because of that we didin't have time to enjoy all the entertainements in the KSC!!
Do NOT do this tour ! The bus trip was HELL - dirty, squashed, and took 5 hours each way. The NASA centre was very disapointing - there was zero adult content and very poor kids stuff. Worst experience I've had and makes me think twice before booking anything with Viator again!
Transportation was made via normal public transport bus, which made hundreds stops and was not at all confortable for long journeys. The Center ws actually really interesting but the organization around it was not ideal, wouldn't recommend it!! Not at all good rate quality/price!!
Very disappointed once again with this Tour Operator.
We were picked up 45minutes late after being told to be ready at 5.45am - not happy. We did not get to Orlando until 11am at which point we had transfer to the Space Centre in a small van in which there were not enough seats for all passengers and one passenger had to sit in the boot of the van. Our driver was a minimum of 20mph over the speed limit the whole time.
The actual tour of the Space Centre was great.
We did not get dropped off back to our hotel until 11.30pm.
Very long day.
James N Australia
The Space Centre was good,however the transportation to Orlando was absolutley Disgusting, the bus smelt from toilet problems, the driver could not speak English, then it broke down outside Orlando, Dont use them they are hopeless
bad from the start - pick up 5-30 bus eventually tuned up at 06-20 tour stated we would have a breakfast stop - we did but were not allowed off the bus and breakfast consisted of a kids size bag of biscuits and a small carton of strawberry juice supplied by the driver - this was after 3 and half hours of travel - on arrival we were transfered onto another bus for a further 1 hour to get to the space centre - the space centre was fine - the return trip took 5 hours non-stop and we eventually got back to are hotel at 23-30 - the day trip info stated that the trip was of approx 11 hours which actually turned out to be 18 HOURS - 12 hours of these sat on a coach - so no i would not recommend this trip and if we wre given the true information regarding the true total hours of the trip we would most certainly would not of booked - not only did it ruin the day but took up the next day to recover
THE WORST "TOUR" I HAVE EVER TAKEN. Bus took 7 hrs to ferry the majority of passengers to Orlando (not on tours). Then by minibus for a few to go to Disney World then 5 of us to Kennedy. Dropped off with not enough time to see space station properly, then collected for another horrendous run back to Miami, taking about 6 hours. Trip from Miami to Kennedy should take about 3 1/2 hours. Our tickets included Astronaut Hall of Fame, 7 miles away from space station, but we would have had to walk the 14 miles there and back to see it because there was no "tour" to take us. We were apalled by the whole experience and would like our money back. It was dreadful. If you subcontract the tour out, you need to give it to a company who will take people DIRECT to the space station, take them to the Astronauts Hall of fame, and then take them back to Miami, taking 3 1/2 hours each way. We loved our tour to Grand Canyon that we booked through Viator, so we booked Viator again for Kennedy. There was no "tour" only a horrible bus trip/mini bus trip which dropped us off, returning via mini bus then large bus back to Miami late at night.
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