Key West Day Trip with Optional Activites

I booked this trip as something fun to do the day before we left for a cruise. I should have know how the day was going to go from the moment the bus picked us up. Initially, the tour was overbooked. My husband and I were able to get a seat so I let that slide. I had read the reviews online ahead of time so I knew we would be stopping for breakfast and it would be a quick stop. We stopped in Key Largo. It was great. The restaurant was efficient and everyone was able to get something to eat. We were 25 miles outside of Key West when the bus broke down. I understand that things happened so I wasn't upset and I don't think anyone else on the bus was either. Our time in Key West was going to be extended from 5 p.m. to 7 p.m. and a bus was coming from Key West to pick us up. We waited about 45 minutes and got back on the road. Our time in Key West was great. Around 7 p.m. we headed to the meeting site only to find there was no bus. We were told the bus broke down again and they were unable to fix it and another bus was on its way from Miami - come back at 10 p.m. Again, I understand things happened so I took it in stride. It was a Saturday night and the town was overflowing with live music and other fun stuff to do. My husband and I went back out to listen to live music. My only mistake was not bring warmer clothes. Because I thought we were leaving at 5 p.m. I didn't bring pants and was still wearing sandals. I was cold but again my own fault. Now it is almost 10 p.m. so we head back to the meeting site only to see all of our bus mates standing around and no bus. Our tour guide Lily was informative and sympathetic up to this point. I felt bad for her because she was getting a lot of complaints and it wasn't really her fault. This is where Lily lost me - we were told to be at the meeting site at 10 p.m. Everyone was there except for Lily. All of us sat around wondering if we were going to be stranded in Key West. No one could get a hold of the bus company. Around 10:30 p.m. Lily shows up. I understand that she didn't want to get yelled at but that is too bad. She is the rep. for the company. She should have been there at 10 p.m. to give us an update. Everyone was cold and tired and now super pissed. How do you now show up to reassure all these people. Shame on Lily. The bus showed up around 10:45 p.m. Since we were the last picked up, we were the first dropped off. We were dropped off at 3:00 a.m. We were picked up that morning around 8:00 a.m. (the bus was late. We were suppose to be picked up at 7:30 a.m.). Some on our us had to go back to Ft. Lauderdale. They had been gone since 6:00 a.m.

Lily is amazing!!! Jason and fam from the UK. We loved the jet ski. The weather was so good. The food was good too.

Horrible I demand my money back and dinner reimbursed due to use arriving only at3 am the next morning

Key West is i sweet lovely town absolutly worth a visit. However the travel arrangenment was soooo baaad. We want the money back. 1. I provided the agent with hotel adress- got no confirmation - had to make local calls the day before. 2. The bus pickup is late . When trying to reach the travel agent there is ont an answering machine and minigym returned my calls. 3. The bus finally turned up- late- and had several more pick ups whereof double bookings so some people had to get off their booked seats. 4. Finally on our way - the bus breaks down. A new bus picks us up but we are by now 2-3 h behond schedule. 5. The return bus is therefore pushed 1h to 7pm. We had to reshedule evening plans in Miami. Done. 6. Time to go home -but no bus! It has broken down again. A new bus will pick us up at 10 pm. We had to cancel all evening plans in Miami. 7. Finally 10pm but still no bus. The guide just stalls and says noting is her fault and cant say how ling it will take for the bys to get there - even if she id constantly communicating with him. She hides and eventuellt starts crying. 8. The bus shows up and 11:15. Super cold and temperaturen cannot not be adjusted. Guide sais it is nit her fault again but she is trying. Evidently she us nit bevakar when asking the driver it is supposed to be this cold due to health issues regulated by law. 9. After a superlong drop off of people we arrive at our hotel at 3:30 am. The whole day after desrtoyed. I will never ever use Viator again and will tell my friends to do the same. I also demand my money back.

Key West is a nice place to visit for one day. On the ride to Key West one enjoys nice views of all the keys (5x). Host Lilly was more interested in selling tours than actaully giving advise whre to go (2×). Despite being on route, no hotek pick ip available. Uber was needed to get to the pick up point. I therefore decided to get off at the first drop off point. This seemed to irritate the host. (2×) Total score thus 3 stars. (5+2+2)/3

Great day. Driver and host David were very nice and helpful. Never been to the Keys, so this was a great way to see for the first time. Took the trolley tour which was good.

The trip was nice. The only thing is that the bus didn’t pick us at our hôtel and he was late of 25 minutes

The tour bus was 25 minute late to pick me up but the good thing I was the last person so no more hotel pick-ups and we could go straight to Key West. The trip was pretty long & exhausted but it was worth it once we reached the destination. Decided to pick the Trolley Ride and spent the rest of the day relaxing in Downtown Key West with lots of culinary experience (key lime pie's the best) & nice clubs to visit. Overall pretty average & great choice if you stay longer in Miami.

The guide was very knowledgeable and even spoke some Greek! Not for small children, comfortable bus, plenty of time to move around the town, trolley service is professional and gives you a complete tour.

The hopon hopoff tour was good. But the glass bottom boat tour could not be completed due to engine problem. I was told that the amount paid for the glass bottom boat would be refunded. But so far haven't received any message from my bank about the refund.