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When we debarked the ship, we walked out of the terminal and the shuttle was right in front of us! We checked in, they loaded our luggage and us into the van. We needed to wait for another 4 people, but, the wait was less than 15 min. We were then on our way to the airport. Driver was very nice, courteous, and did extremely well handling the port traffic. I truly believe and trust Viator in making arrangements when traveling. This was the 3rd time in 3 different locations, multiple transfers, tours. We have nothing but praise for the service they provide. Will always use them, hands down! Web site is user friendly, cost competive, and in most cases that I have found less expensive than the cruise ship if your booking excursions and the tour guides are great, knowledgeable, and usually you get more than the ships excursion. Love that I can travel and have this service available to use. Thanks Viator!
crlykm United States of ...
Had very good drivers both directions.Very reliable and would highly recommend.
Very efficient only had to wait 10 mins, took me straight to hotel
We were not in a rush for our flight and enjoyed a trip around Miami city while the driver dropped off 2 other passengers which shared the mini bus with us. The driver was really kind too and very punctual.
Dolores H USA
The driver was very kind. He made two trips around the parking lot to pick up slow poke passengers.
Was nice to know it was set up prior to our cruise, and easy to call and be picked up in Ft. lauderdale and driven to Miami.
Chieftek United States of ...
Cruise was caceled so other arrangements had to be made. Took the transport service on Super Shuttle from Fort Lauderdale to Miami. Trip was as expected. On time and arrived as indicated. Driver was courtious and brought us to car rental center at the Miami International.
driver came about 20 min after i called. took me directly to MIA
Excellent! They arrived around 15 minutes after we called for them to come. Clean van. good driver. no problems.
Wayne N USA
Every thing worked out great,We called the morning we returned and there was very little wait time.
I use viator.com always,and the service is AAA always.
I throughly enjoyed my experience. Carlos was on time and very professional. Would definitely recommend
Picked up on time by friendly driver. They delivered exactly what they promised and to a good standard.
Colleen F USA
Was wonderful waited about 20 mins after call and everything went off with out a hitch. Will use again when area.
For this particular transfer Viator apparently partnered with a company called Super Shuttle in Miami. The instructions indicated that we were required to call an 800 number to reconfirm two days prior to our transfer. When we did, we were told that Super Shuttle had no record of our planned trip. However, the customer service person took our information, provided us with a confirmation number and provided a phone number to call when we cleared customs. We did that and in less that 15 minutes there was a van and we got to the airport with no problems.
I had prebooked the transfer and phoned on my arrival at Miami to get a reconfirmation number as required. I wrote this on my booking receipt and assumed that I would just need to get on a super shuttle when I arrived after the cruise at the port. On getting off the ship we went to the shuttle pick up and waited for super shuttle. One arrived but when I showed him my paperwork he said I needed to phone and be assigned to a driver. As I am from the UK my mobile is from the UK and it would involve an international call to phone a local number near the port. I went to find a phone but was told there were none. Kindly one of the port officials boarding passengers on the next cruise said he would use his phone and call the office for me. He was holding for several minutes and didn't get through. My daughter then called me and said that the original super shuttle driver had agreed to take us! All this was a but stressful when trying to get to Miami airport for a long flight back to the UK, I think that more understanding should be shown to overseas travellers making it unnecessary for them to make calls for something that has already been reconfirmed. The driver was very pleasant and was efficient once we had joined his transfer.
I could not call the day before because I was at sea,but after landing a kind lady rang you for me and we were picked after 25 minutes. No problem with the drop off.
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