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Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry

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Montego Bay, Caribbean
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icon10 minutes  (Approx.)
Pickup offered
Mobile ticket
iconOffered in: English

Keeping you safe during COVID-19
What you can expect during your visit
Face masks required for travelers in public areas
Face masks required for guides in public areas
Hand sanitizer available to travelers and staff
Social distancing enforced throughout experience
Regularly sanitized high-traffic areas
Gear/equipment sanitized between use
Guides required to regularly wash hands
Regular temperature checks for staff
Temperature checks for travelers upon arrival
Paid stay-at-home policy for staff with symptoms
Contactless payments for gratuities and add-ons
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Overview

Enjoy access to the Club Mobay departure and arrival lounges with this pass. Get fast-track service through immigration, customs and security with personalized assistance. Travel like a true VIP when you relax in the private lounge to wait for your flight, using the high-speed Wi-Fi and enjoying the beverages and snacks. This pass allows the stress-free Jamaican atmosphere to follow you to Sangster International Airport.
  • Separate arrival and departure lounges are available — choose one or both
  • Skip the crowded airport terminals for the relaxing atmosphere of a comfortable lounge
  • Enjoy cold and hot beverages, as well as tapas, sandwiches, fruit and other snacks
  • Take advantage of the included Wi-Fi, and catch up on the latest magazines and newspapers
  • Receive fast-track service through security, immigration and customs lines
Purchase this pass for use during both your departure from and arrival in Sangster International Airport. 

Departure Lounge:

After checking in for your flight, make your way to the Club Mobay information booth, next to the entrance for security and immigration. Check in for your lounge access here, and then sail through security and immigration with your fast-track service. 

On the mezzanine level, enter the Club Mobay departure lounge. Unwind before your departing flight; snack on the provided fresh fruit, sandwiches, tapas and other light fare, and sip on a refreshing drink (either alcoholic or non-alcoholic) or cup of coffee. 

Read magazine or newspaper, use the high-speed Wi-Fi, freshen up with a shower, play electronic games on the provided tablets or enjoy a mini treatment at the Mango Spa (own expense). 

Kids can play in Pickney Place, a sound-proof playroom, or if you are sans kids, hang out in the adults-only lounge. If you must catch up on work before returning to the real world, take advantage of the fully equipped business center. Capture some final souvenir shots at the fun Tropical Shotz photo booth (additional cost). 

When it’s time for your flight, you’ll board your plane refreshed and relaxed.

Arrival Lounge:

When you get off your plane at Montego Bay’s Sangster International Airport, head to the Club Mobay meeting point, where your club representative will be waiting to greet you. 

Fill out your immigration forms (your representative can help if needed), and breeze through customs and immigration with your fast-track access. Your host will help you retrieve your luggage at baggage claim and escort you to the Club Mobay arrival lounge. 

In the arrival lounge, use the high-speed Wi-Fi, catch up with the news on the flat-screen cable TVs, enjoy snacks and beverages, read the provided magazines and newspapers or freshen up in the private restroom while the lounge’s relaxing reggae music puts you in the island spirit. 

When you’re ready, you’ll be escorted your ground transportation.
The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry?
A:
The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry.
Q:
What is the policy on sanitization during Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry?
A:
The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
See all safety measures taken by Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry.
Q:
What is the social distancing policy during Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry?
A:
The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry.
Q:
What measures are being taken to ensure staff health & safety during Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry?
A:
The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry.
Q:
What is the maximum group size during Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry?
A:
This activity will have a maximum of 10 travelers.

See all safety measures taken by Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry.

Traveler Photos

Traveler Tips


  • "It may be worth to pay the Mobay club for the faster lanes and the lounge." See review
  • "If you're running on time, you'll have plenty of time to get to your flight, but if you buy only one option, buy the departure only feature." See review
  • "Worth it and get in very fast for arrival and departure!!" See review

Reviews

4.5
star-4.5
1,375 Reviews
5 stars
4 stars
3 stars
2 stars
1 star
Reviews by Viator travelers
star-5
mobay
carla_r
, Aug 2020
they guided me straight through. very fast very convenient with all the testing at the airport. would get it again.
icon Response from Host , Aug 2020
carla_r, thanks for taking the time to share your thoughts and feedback with us. Providing an expedited service through the airport is what we consistently strive to achieve. We're grateful for your honest feedback and we're glad you believe we're on the right track! We look forward to seeing you again!
star-1
Worthless to me
Brent_C
, Aug 2020
We arrived and every except my nephew and I were greeted at the arrival gate! Unfortunately, we missed the complete experience and this was an immediate waste of $100. The very first thing that the Mobay Info desk attendant wanted me to do is to spend another $60 for the departure service!! The escort did take us to the Hyatt Club but then passed us by Club Mobay without ever going in! WTH?? If they had comped the return service I’d probably use the service again next time but they never attempted to make the situation right. Terrible customer service !
icon Response from Host , Aug 2020
Hello Brent_C, We are sorry that your experience with us didn’t quite match your expectations. We would love to get more details so that we can deliver a better experience next time, and also clarify any concerns you may have about the service. You may reach us anytime at reservations@vipattractions.com or nicholas.watson@vipattractions.com. Again, thank you for your feedback
star-5
customer service awesome
Natasha_S
, Aug 2020
The service was amazing and it made my wait time for my flight go smoothly. I enjoyed the food and drinks and the service. I will definitely use this service again
icon Response from Host , Aug 2020
Hello Natasha_S, It was a pleasure serving you. The VIP team really appreciates you taking the time to share your feedback and being so open with us. I'm glad you felt our Airport Lounge Services made your wait time for your flight even more relaxing. We hope you'll come and see us again soon!
star-5
Exquisite
Lorraine
, Jul 2020
My experience with the Mobay Club has been nothing but excellence as I've been traveling to Jamaica for years and only just started doing departure Mobay Club I would never turn back now it's become another one of my amazing Jamaican experience
icon Response from Host , Jul 2020
Thank you for your continued support of our brand, Lorraine! We are happy to hear that you now have added the VIP departure service to your list of things to do when you travel to Jamaica. Looking forward to seeing you soon!
star-5
Best service ever
Denise_A
, Jul 2020
We will always use club mobay . It’s so convenient and such personal service . It takes the confusion and stress away from arrival !!
icon Response from Host , Jul 2020
Thanks for your loyalty and continued support, Denise_A! The team is totally pleased to learn that we did not disappoint. See you again soon!
star-5
Thank you
Amy_G
, Jul 2020
Perfect during this awful time in our world-when entering Jamaica our experience went great. The lounge was awesome on our departure
icon Response from Host , Jul 2020
Hello Amy_G, Thank you for giving us the opportunity to make your vacation experience absolutely amazing. During these times, our customers' need to have a memorable first and last impression of our island is something that we have recognized, and our team will continue working towards amplifying this level of customer satisfaction. Looking forward to making your future visits with us even better!
star-5
Club Mobay excellent
Tina_L
, Jul 2020
It was wonderful to have the woman I had. She was very helpful, kept checking on me to see how i was doing. The I was grateful for her. It was a peace of mind to have help in another country
icon Response from Host , Jul 2020
Hello Tina_L, Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to seeing you again soon.
star-5
Great experience and staff
Shirese
, Jul 2020
Awesome!! Definitely worth it! Got through security and the health assessment really fast. Was able to enjoy Club Mobay Lounge with unlimited drinks and food!
icon Response from Host , Jul 2020
Hello Shirese, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us—and we agree, the team is truly awesome, and the service is a must-have for arrival and departure! We count ourselves lucky for customers like you. We look forward to serving you again in the future!
star-5
Oasis
SarahT
, Jul 2020
Most of the stores and restaurants were closed. This made for a dark and dreary walk to our gate. A constant reminder of the reality of the effect of Covid. When we reached Club MoBay it seemed like such an oasis! Bright, clean, happy staff that greeted us with such warmth! The food was wonderful. The bartenders were lovely and never let out drinks empty. The bathroom was spotless and fully stocked. We thoroughly enjoyed Club MoBay and plan to book here again on our next visit! It is yet another Jamaican gem!
icon Response from Host , Jul 2020
Hello SarahT, Thank you for much for your feedback! We are very appreciative that you have taken the time to bring this to our attention as we rely on feedback to continually make our business better. Whilst things continue to change within the industry, it is our commitment to continue to provide an expedited, personalized, relaxing, and enjoyable experience similar to that received by the host resort whilst on the island. Looking forward to making your future visit even better!
star-5
The drinks & food were on point!!!
Lady4rel
, Mar 2020
I love Club Mobay!!! I usually only book for departure and each time the experience gets better, especially food selections !!! However I did notice there were several areas designated as “reserved”, this was something totally new for me. I did inquire and was told I was welcome to sit there, but why reserve when everyone e has paid for this! Otherwise it is a great value for the price!!
icon Response from Host , Mar 2020
Hello Lady4rel, We appreciate your continued support over the years. Based on our clients' feedback, we continue to enhance our food selections to ensure their experience supersedes the previous visit. The reserved areas are usually to cater to families that are larger than normal so that they can relax together. The team will go above and beyond to make modifications if someone favors sitting in a reserved section. We are thrilled that we were able to meet and surpass your expectations for this trip!

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