Overall a good experience. I don't think anyone was truly waiting at the airport at our arrival but our car arrived about 10 minutes after we were checked in with the car company. Departure hotel pick up was on time.
Helen B Canada
Are plane was late three hours and I am so happy we were in the mobay club it made it so better to wait for are plane thank you mobay
My husband and I decided to use a private car for transport from the airport primarily because we had a lot of wedding baggage with us. We are so happy we did. Friends who used the bus for transport had to wait for the bus to fill before being shuttled to their hotel, sometimes up to an hour. We were at the hotel within 10 minutes.
Our driver Mathias was very pleasant, the car was clean and comfortable. The extra 20 we spent for the private ride was worth not sitting on the bus for an indeterminate time. We will use this service again.
holiday travel was on time both from airport and pick up at hotel. Vehicles were clean and in good operating condition. Bernard went above and beyound his duties. Ask for him and tell him jerry sent you.
It was a great trip! The driver from the airport was very informative about Jamaica as a whole. The driver to airport was on time and we rode in style.
Very reliable and organized. Someone was not waiting for us with a sign. We just checked with the company once we got out of customs, they directed us outside to wait a few minutes and then we were on our way. Our driver, Tony, was so personable and welcoming. I would definitely book transport with them again!
Our driver was the same one who picked us up when we got there. His name is Sidney Smith. Mr.Smith was very professional, courteous, and safe driver. Pick up time was planned for 1025 AM and he was there right on time.I would definitely use this service again and if possible ask for Mr. Sidney Smith as my driver.
Our airport transfers were great. No problems and our drivers were very friendly and courteous.
On arrival we had a wait a little nowhere we had an awesome driver named Michael that gave us history of the country on our way to our hotel. The pick up time for departure was exactly to the minute. Great customer service from Michael! Thank you
Good service - friendly and prompt. Would certainly use again.
Airport transfer exceeded my expectations. The car was first class and our driver, Tim, was very entertaining on the ride to the hotel. Pickup on our departure date was very prompt and again our driver, sorry I didn't catch his name, was warm and friendly. Both were great ambassadors for their country and excellent representatives for their company.
Getting car at airport was a bit hectic but I think that has more to do with terminal than service. Ride to hotel was good. Driver was courteous. On day of departure driver was on time and very courteous. Also very good driver as he kept us from being squashed by a large truck.
When we arrived I was expecting to have a driver waiting for us, we had to find and go to the counter and wait for our driver. On the return trip it was great the driver was right on time. Both drivers were very friendly and wanted to please. Desk clerk could have been more friendlier and push his attention to us instead of the crowd behind the counter. other workers Hoping when we return the next time we don't have to search and wait for the ride out. I just wanted to start my vacation.
The drivers were amazing. The trip was quick and safe. We felt no stress. The only confusing part was that we signed up for a private car it said it only fit 2 but we were traveling with another couple, they too signed up for a private car but the company actually had a smaller vehicle that fit 4. So we ended up paying the higher price but got to ride with our friends. A suggestion would be to clarify 2 people, 4-8 people, and 20 people transportation. NOT 2 people or bus.
The actual transfer service was great -- safe, entertaining, funny drivers who made the short 20 minute trip fly by (drivers were Webby and Sidney). The reason for the 4 star rating is heavily due to the waiting for the driver inside the airport once we finally got through customs/immigration. We checked in at the Viator desk and were told to stand by this pole for a "few minutes" which turned into nearly 20.
The return trip to the airport was excellent, as Sidney got us there quickly and was at the resort to pick us up on-time and with a sign.
Overall, would use the service again simply because I prefer a private transfer directly to my resort instead of having 10 stops on the way.
Nice drivers. The company didn't answer the phone on Sunday when we wanted to change our pick up time, so we were not able to. But other than that, it was comfortable and easy to use.
Am glad we decided to book private rather than a group bus. We went to the assigned desk, were greeted within a few minutes, escorted outside and were on our way in about ten minutes. Rose Hall is not that far away but it was nice to have a direct ride to hotel and friendly driver. Mary H P
It was rocky in the beginning. There was no one waiting with our name as promised. We had to find the travel desk and no one was there, they has to hunt him down. Once all that was sorted out, it was a good experience. Clean vehicles, friendly staff. The return was easy, the driver was on time and waiting for us. Very friendly.
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