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Met as we got off the plane and expeditiously taken to hotel at 1 am! Perfect!
Our driver was a life saver and a delight. I booked for the wrong day, forgetting that on a over night flight you arrive the next day. I received a comforting confirming email that he would pick us up on the correct day. We arrived at the hotel by a direct route. I would happily book viator again.
The transfer was as I want, even the conditions of the weather. I intend to use ever the services!
Driver was late. Thought I was stranded in an airport in a foreign country. He finally arrived and was pleasant. Drivers need to drive more cautiously......what's the rush?
Driver was a no show. Called their number. No answer. Forced to pay for taxi.
Viator help. Not helpful. Very disappointed
NO PICK UP - We waited at Montevideo airport for 45 mins. A young lady from the tourist office helped to get a taxi and they paid. We had e mailed the Viator Montevideo office 3 days prior to arrival confirming time and date, they replied that they would pick us up. VERY disappointed with this service. This is not the usual service to receive from Viator.
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