I have used Viator a number of time in the past in USA and UAE I had no problems. Ordinarily I never leave reviews as I don't find them useful and they tend to demonstrate banal praise or axes to grind.
The problems with the tour
1. I spent most of the tour in traffic. I probably spent about 1 hour out of a car and 3 hours in a car. Not good for an outdoor tour. This was mainly due to the very heavy traffic at the National Park. While the traffic is of course not the fault of Viator not informing prospective customers that the heavy traffic on a Sunday at the park is highly likely is the fault of Viator. Particular when the charge levied for a Sunday tour is higher.
2. The tour guide, while a very pleasant man, didn't seem that interested or knowledgeable about the caves.
3. I felt as though I was being advertised to continuously about the other tours that Viator offered. I don't appreciate this particularly while I'm still on a Viator tour.
4. The tour included a trip to the Saga mall, which I didn't not appreciate. I chose this tour because I enjoy the outdoors. The trip to the mall was not mentioned in the tour literature and I strongly had the impression that someone was receiving kickbacks to take gullible tourists to buy some trinkets. I was particularly insulted by this cynical attempt.
You will see that I have provided specific feedback on specific instances. I took a tour with a smaller Mumbai operator on Saturday and there was no comparison between the two. I expect far more from Viator.
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