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Ian M Australia
Great service from my driver. He found me easily even when my flight details had to be changed at the last minute. Appreciated
Exactly as expected. Driver was waiting when I arrived, even though my flight was delayed. Driver took me straight to the hotel. Very professional and safe.
Thanks viator you performed as promised and I had a hassle free trip. Will be doing it again soon and will be using you again.
The driver was waiting promptly for us and on time. Comfortable taxi ride directly to our hotel.
After we got our luggage and passed through customs we looked for our driver. We could not find him so the Taj Mahal transportation representative called him for us. He arrived about 10 minutes later. We did not have cell phone capability so we were really grateful we found someone to help us. The ride to the hotel was fine.
No one met us at the airport and the car didn't show up. Despite me providing them with a phone number they didn't call or text to advise us of a problem. After waiting half an hour I called them from outside the airport. The person that I spoke to sounded surprised that we had a booking and said he would look into it and call me back. Fifteen minutes later they called me back with an excuse that the driver was in a traffic jam and he would be another 25 - 30 minutes. A further ten minutes passed and I was told by text to take a taxi as their driver was still stuck in the traffic jam. Finding a taxi at Mumbai airport was difficult to say the least and I think that the company we booked it through should have organised a replacement taxi for us rather than throwing us in at the deep end. All in all a very different experience from a similar booking that we had at Delhi airport.
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