The airport pick-up was very good. The agent was waiting at Arrivals and escorted me to the car and driver. Very friendly, correct and the quality of the drive was good.
There waiting and easy breezy. Thx.
We were picked up immediately from the airport. The driver was great. His driving was calm and we felt safe the entire ride. He answered all of our questions about Nairobi an was very friendly. Thank you!
A person with a poster with my name was at the street when I arrived from the baggage hall, and after a short wait I guess this must have been the busiest time of evening for them I was on my way to my hotel. The driver was courteous, the car was clean, and the ride comfortable.
It was a comfortable ride.
I assumed a pickup time 3.5 hrs before my flight departure time, as this was mentioned on the Viator website as the recommended time when I submitted my request online. However, a Viator rep called me 4 hrs before the flight to ask when I wanted to get picked up. They did not have a driver until an hour later, so just make sure you make your preferred pickup time 100 clear in the online submission fields. My driver ended up taking lots of short cuts to avoid the heavy rush hour traffic, but traffic was bad everywhere and I arrived only 1 hr before my flight departure. Make sure you calculate more than enough time getting to the airport! That said, the driver was courteous, the car was clean, and the ride as comfortable as it could be driving through heavy traffic and slum areas.
We were met at the terminal as expected. The greeter helped us with our luggage and turned us over to the driver. The driver did not seem to have been told which hotel we were staying at. Despite some language difficulties we worked it out.
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