I'm sorry we were unable to fly you. We'll explore more ways to communicate what the physical limitation for ballooning are and we'll see how we can add more specific detail to our Viator profile. In addition to the information currently on Viator, we send out confirmation emails. Our reservation system shows that we sent you a confirmation email on 9/21, 9/26 and that we sent you a link to your confirmation by text message on 9/21, 9/26 and 10/6. Our confirmation specifically states the following:
Everyone in your party must be able to:
Climb into and out of the basket
Stand without assistance for an hour or more
Walk through tall grass or uneven terrain back to the shuttle vehicles, etc.
Bend their knees, hang on and absorb shock under your own strength. A safe bet is if you cannot jump from a kitchen chair, a hot air balloon ride may not be appropriate or safe for you.
Ballooning is not appropriate for:
Infants or young children (under the age of 8 yrs/57 inches tall)
Individuals who have done a deep scuba dive within the past few days
People suffering from chronic pain, have a recent injury or who have recently had major surgery, anyone who is unable to stand without assistance for more than an hour
Someone who requires assistance walking or who cannot climb stairs.
IMPORTANT! - Children must be at least 8 years old and 57 inches in height to participate. We are very sorry if your child does not meet these parameters but they exist for the safety and wellbeing of your child. Our minimum age and height are firm. Please be aware falsification of your child’s age for the purpose of taking this trip is illegal. If your child (or children) is disqualified from participation for not meeting the minimum height and age you will still be charged in full for them.
Please understand that we will always err on the side of caution and in some cases may ask a guest to refrain from flying. If you have a medical problem that could cause discomfort or be aggravated during flight, please consult your physician in advance.
If you are unsure if ballooning is appropriate for you, please call us at 707-944-0228 or visit https://bit.ly/2W2VdR2 for more information.
Again, sorry you were unable to join us.