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If it were possible to give zero stars that is what Wifi Everywhere in Naples would get from my experience. The hot spot was not waiting at the hotel as promised and when I called all I received was the run around stating that it had been delivered and should be at the front desk. I was told that they would check to see what happened, however no one ever contacted me and every time I called they stuck to their story about it was delivered for 3 days till I called them for the 4th time and ask for the money to be refunded. The money was refunded promptly is the only positive thing I gained from this experience and I figure that was because I used my AMEX to pay which is the only way to ensure you avoid getting screwed over. The whole experience was a waste of my valuable time arrangements before and during the first few days of my trip.