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The overall experience was fantastic! The staff and all locations were knowledgable and very accommodating. Great intro to the golden triangle.
The only issue we experienced was the elephant ride at Amber Fort in Jaipur. Your brochure advertises ascend the imposing fort on a decorated painted elephant and before I booked the trip, I reconfirmed with a member of your company that this was part of the tour package and there were no additional charges and was told yes. Well, before we depart Agra, the tour company management approached me and said if we wanted to do the elephant ride, we needed to pay extra. After a very uncomfortable conversation, I'm sure for both parties, we came to the agreement that our group was not going to pay anything additional and still receive the service advertised. My recommendation, is to either change want is advertised or ensure the tour companies you use at the distant end clearly understand what they are required to provide so that the visitor isn't dealing with this type of situation on their vacation.
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