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New York City
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911 Ground Zero Tour & Museum Preferred Access

New York, United States

From $79.95

Select Date and Travelers

Reserve Now & Pay Later
Secure your spot while staying flexible
Free cancellation
Up to 24 hours in advance.
  • 4 hours (approx.)
  • Mobile ticket
  • Offered in: English


Explore the World Trade Center Complex and learn all about the tragic events of September 11, 2001 on this guided walking tour of Lower Manhattan. You’ll hear dramatic stories of survival and the heroism of first responders as you visit the site of Ground Zero. You’ll also learn about the renewal of the neighborhood while viewing sites such as the Oculus and the Winter Garden. End the tour with a self-guided visit to the 9/11 Memorial and Museum.
  • Tour the World Trade Center Complex while learning about the events of 9/11
  • Hear vivid accounts of survival, rescue, and heroism
  • Large-format historic photos heighten the tour’s impact
  • Save time and skip the line at the 9/11 Memorial and Museum

What's Included

  • 9/11 Museum Enhanced Access
  • All Fees and Taxes
  • Narrated 2-Hour Walking Tour using large 11" x 17" photos to add richness to your experience.
  • Gratuities are welcomed and appreciated.

Meeting And Pickup

Meeting point

  • 20 Dey St
    20 Dey St, New York, NY 10007, USA

    This tour meets at the World Trade Center Starbucks Café located on 20 Dey Street between Broadway and Church Street. Please arrive 15 minutes before your tour to check-in with your host at the Starbucks.

End point

  • 180 Greenwich St
    180 Greenwich St, New York, NY 10007, USA

    This tour ends inside the 9/11 Memorial.

What To Expect

The Oculus

5 minutesAdmission Ticket Free

World Trade Center

40 minutesAdmission Ticket Free

Brookfield Place

45 minutesAdmission Ticket Free

Winter Garden

15 minutesAdmission Ticket Free

World Trade Center

15 minutesAdmission Ticket Free

The National 9/11 Memorial & Museum

2 hours Admission Ticket Included

Additional Info

  • Confirmation will be received at time of booking
  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Transportation is wheelchair accessible
  • Surfaces are wheelchair accessible
  • Well organized
  • This tour is copyrighted
  • Most travelers can participate
  • This tour/activity will have a maximum of 25 travelers

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.

about cancellations.

Traveler Photos

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231 reviews
Total review count and overall rating based on Viator and Tripadvisor reviews
Reviews by Viator travelers.
Showing 1-10 of 231 reviews
Beautiful but Heartbreaking
Felice_P, May 2023
Our guide Richard was extremely knowledgeable as well as very friendly. We thoroughly enjoyed our tour with him. Highly recommend.
Fantastic Time
Andrew_R, May 2023
The tour was fantastic and we learned so much about How, What, When &where. Our tour guide was great.
911 Memorial
Roberto_L, May 2023
Basically everything was memorable..I learned more about how it started before, during and after...great experience
Highly recommend!!
Lucy_F, May 2023
Chris was a great guide!! Very knowledgeable about the events and very happy to answer any questions! Also a great photographer. The tour was really enjoyable with the photos of the events that happened on the day of 911. Highly recommend!!
Chris was a great guide. ...
Lisa_M, Apr 2023
Chris was a great guide. Highly recommend him. Respectful, funny and takes great photos! Really appreciated him sharing his personal experience and respected by all the staff at the memorial
The most memorable part...
Michael_G, Apr 2023
The most memorable part of our tour was visiting the memorial and the survivors tree. It was a very moving experience.
Excellent tour!
GoEurope, Apr 2023
Our tour guide did a terrific job of giving us a great overview of the 911 Memorial Complex. His personal experience and memories of actually being only a few miles away from Ground Zero when the attacks happened was particularly poignant. Excellent!
Catherine_A, Apr 2023
Brendan was the best tour guide ever. He added some humor into an otherwise very somberly tour. He was very knowledgeable and would highly recommend Brendan.
Excellent tour with top-notch guide
Willliam_B, Apr 2023
By far the best tour we took in 6 days in New York. Our guide, Chris, was well prepared, knowledgeable, and very informative. As a New Yorker who lived in the area at the time of the attack, he provided a unique prospective and first-hand information that could not be learned by reading a script. If you only have time for one tour in NY, this is the one to take. You can't get the insight and information in a self-guided or audio tour, it takes someone who was there to bring the tour in focus.
⭐️ ⭐️⭐️⭐️⭐️
Lachy_R, Apr 2023
I went to the site by myself when i first got to New York and then decided to go back and dot his tour and boy did i miss out on a lot. Very thankful i did this tour to be so more well informed. Richard was also very knowledgeable about all things New York and what else to see. Great to get a New Yorkers opinion and not just what google suggest.
Memorable experience
Edmund_L, Apr 2023
Richard is an excellent guide! He shared information and showed us sites that we wouldn’t have known on our own. He helped put into perspective and provided a great introduction to the museum exhibit. Our group of 7 included 3 teenagers and Richard kept them engaged! Thanks for the amazing experience! This was the best activity we did during this trip!
Tour guide Richard is a gem
Keta_P, Apr 2023
Richard was an amazing tour guide and the tour was very detailed and the many parts flowed well together. I highly recommend it to all
Memorable and touching experience
Barbara_S, Apr 2023
Finding the twin towers shadows and fireman. Gave us goosebumps. Richard was very engaging and respectful.
It was great! We enjoyed...
Jeannie_L, Apr 2023
It was great! We enjoyed hearing all the stories awe we moved around the area. I would definitely encourage anyone to do it. Richard was great!
Richard is the Best tour guide!!
Candy_K, Apr 2023
Richard our tour guide was one of the beset guides we have ever had! His knowledge and humor bad this the best tour and a must do!!!!
Worth every cent!!
MARK_H, Apr 2023
Our guide Richard was fabulous and the highlight for us was the ghost reflections of the twin towers and fireman’s hat found in the building overlooking the 911 site….amazing
Great experience
Marlon_F, Apr 2023
Great tour. Our guide was very informative and engaging. Gave us a personal experience perspective which really added to the tour
Perfect way to understand 9/11
Dave_R, Mar 2023
Andrew was our guide and was a wealth of knowledge. Plus, he added an appropriate amount of humor, even considering the nature of a 9/11 tour. We learned about amazing stories of those affected by or responded to the events of that fateful day. Highly recommend this tour!
Very good
Michael_B, Mar 2023
It was friend and I on this tour. The guide was MR. Richard he was knowledgeable of what happened on that day. And being first hand living there it gave it more credibly. I would with him anytime. Thank you Richard for one hell of a life time experience. God bless all be safe.
Gregory_S, Mar 2023
Richard is the best tour guide ever! Highly recommend him for the best experience! This is the best way to go for a complete history of what happened.
Unfortunately, despite...
David_J, Mar 2023
Unfortunately, despite arriving at the meeting point at the designated time there was no sign of the Thermo Sage guide for our tour. We were subsequently informed that the guide had left the meeting point early. A very disappointing experience which luckily did not spoil our holiday.
Matthew_W, Mar 2023
Chris our guide was amazing and so knowledgeable. He gave 100%!! Also as he was living in Manhattan at the time of the 9/11 attacks, it made it more real. So worth the tour he gave. Thank you Chris.
Emotional , authentic and educational
Brett_H, Mar 2023
An incredibly fascinating but emotional experience. The history of this terrible act of terrorism was bought to life in an authentic way by our amazing tour guide Richard . His delivery of the history from someone who experienced it first hand was delivered with passion , empathy and an emotional realism . The site brings it’s own sense of appropriate remembrance and reflection but Richard just made the experience so much more powerful and allowed us to understand a little more how this terrible event affected the people and families of New York then and is still impacting today .
Book with Richard!!!
Sara_J, Feb 2023
Richard was amazing. We learned so many new things about 9/11, but in a respectful capacity. We ended up as a private tour and it only enhanced the experience. We were able to share our memories of that day. He was in NYC and we were in DC. I can’t recommend Richard enough.
You won’t regret it!
Maya_G, Feb 2023
Andrew is an AMAZING guide, historian and narrator. He was personable and engaging and told each account with authenticity and passion. You can tell this is his gift! We were left with so much insight and awe that we literally held our breath with each account. Andrew is worth his weight in gold!
Exceptional tour
Karen_B, Jan 2023
Richard was an awesome, so awesome tour guide!! His knowledge and ability to share the knowledge was great. Amazing tour and museum. Appreciated the flexibility of the company and Richard.
Our tour guide, Richard,...
Janet_W, Jan 2023
Our tour guide, Richard, was knowledgeable, personable and made our experience a good one. We were a small group of four so we were able to ask a lot of questions and learn a lot about the events of 9/11.
WTC tour.
Joseph_T, Jan 2023
Our guide did a great job with our tour. He exceeded our expectations. Our tour guide was professional, Richard, was well prepared.
Guide (think his name was...
cherilyn_p, Jan 2023
Guide (think his name was Andrew) was awesome! I was the only person in the tour, so it was basically a personal tour! Andrew was was great!
The Dragon Crew
Roberta_T, Jan 2023
To me, the on ground decisions and actions of The Dragon Firefighter crew. I loved how Richard appeared to be excited to share his knowledge of the Dragon Crew with us. He spoke VERY clearly and even though I am hard of hearing I understood every word. I can’t imagine a better Tour Guide for this 9/11 event than Richard and would actually try to use him again if we came back to NYC.


Product code: 44983P11

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