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9/11 Memorial & Ground Zero Tour with Optional Skip-the-Line 9/11 Museum Ticket

New York City, United States
Book online or call: (888) 651-9785(888) 651-9785

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icon2 to 4 hours  (Approx.)
iconOffered in: English

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Face masks required for travelers in public areas
Face masks required for guides in public areas
Face masks provided for travelers
Hand sanitizer available to travelers and staff
Social distancing enforced throughout experience
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In remembrance of the events that took place on September 11, 2001, take this 1.5-hour walking tour of Ground Zero and the National September 11 Memorial. Walk through the space of the former World Trade Center in New York City. A certified guide with a personal connection to the events of that day shares stories of tragedy and heroism. Get a deeper understanding of the events that took place here. Upgrade to add entry into the National September 11 Museum.
  • Take a guided walking tour of Ground Zero and the 9/11 Memorial
  • Hear first-hand stories of 9/11 from your guide
  • Guarantee your place on the tour by pre-booking
  • Optional upgrade to add admission to the 9/11 Museum
This Ground Zero walking tour begins at St Paul's Chapel, aka the Little Chapel That Stood. St Paul’s is the oldest public building in New York City that’s still actively used. This church somehow survived the falling debris from the 9/11 attacks on the World Trade Center despite being only one block away from the melee. It became a kind of rescue center during the aftermath of the tragedy, and the iron fence that surrounds it became a place for family members to post notices about their missing loved ones.

As the tour continues, walk to the FDNY Memorial Wall and FDNY Ten House. Hear the heroic stories about the emergency responders on that day and see the fire station at Ground Zero.

Finally, enter the National September 11 Memorial, aka the 9/11 Memorial, a tribute of remembrance and honor to the almost 3,000 people who were killed on 9/11 — at the World Trade Center site, in the plane crash near Shanksville, Pa., and at the Pentagon — as well as the six people who were killed in the World Trade Center bombing in February 1993.

There are twin reflecting pools at the very spots where the Twin Towers once stood. Look up and see One World Trade Center’s Freedom Tower.

There is an optional upgrade to include entry into the National September 11 Museum — 110,000 square feet of exhibit space located at the heart of the World Trade Center site. The museum tells the story of 9/11 through multimedia displays, archives, narratives and a collection of artifacts. The lives of every victim of the 2001 and 1993 attacks are commemorated here.
Stop At:  
St. Paul's Chapel
We will start the tour at St. Paul's Chapel, New York City’s oldest public building still in continuous use. Just one block away from the 9/11 attacks, it miraculously survived the falling building and debris. St. Paul’s Chapel served as a makeshift rescue center during the aftermath. Its iron fence became a bulletin board where family members posted notices of their missing loved ones. Today, with the mementos received from people around the world supporting New York City, the church serves as both a landmark and a tribute.
Duration: 15 minutes
Admission Ticket Free
Stop At:  
The Oculus
The outside structure of the World Trade Center Transportation Hub, is the subway entrance and extensive shopping center.
Duration: 15 minutes
Admission Ticket Free
Stop At:  
The National 9/11 Memorial & Museum
Enter the 911 Museum with exclusive skip the line access. Admission to the museum is only included if that option is selected.
Duration: 2 hours 
Admission Ticket Included

Traveler Photos


1,631 Reviews
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Reviews by Viator travelers
March tour
, Mar 2020
Our tour included the memorial and museum both of which were highlights of our trip. Our guide was distracted at times and "previews" of what we were were going to see next at times prevented having extended quality time at key spots on the tour.
Lindsey was A++
, Mar 2020
Lindsey was so sweet. She was incredibly knowledgable about every little thing having to do with the world trade centers, oculus, 9/11 attacks, and ground zero! So intelligent! Grateful to have had her as a guide. 11/10!
Awesome tour
, Mar 2020
Peter was a very informative tour guide. He informed us he was the 2nd best tour guide in NYC lol. We hope our rating elevates him to Number 1. Tour is highly recommended and definitely worth the money. Museum was wonderful. It was a moving and solemn experience. Don't rush yourselves allow plenty of time and go early. Awesome day.
Good tour, great museum, but....
, Mar 2020
The tour was very good, do-able for all ages as the distance covered isn't massive and although there are some stairs there are also escalators/elevators. Toilets are nearby. Our guide, John, was very informative, spoke clearly and told us about his personal experience of 9/11. The memorial pools were not on due to the high wind, but we returned another day. The museum is huge, very interesting and very emotional. With damaged vehicles, twisted girders and the many personal stories and effects, it really hits home what a devastating tragedy this was for all involved. I found it too hard hitting in parts. We were in there about 1.5 hrs and still missed bits. I've rated the tour as 3 stars only because of the bad experience we had at the beginning of the tour. Due to a mix up with the tour company (not viator) we weren't on the list and, despite being two of the first there, had to wait whilst others were checked in as and when they arrived. I had a ticket which PROVED payment and an email but the rep was having none of it. We were made to feel like gatecrashers. Eventually, he found confirmation, but no apology whatsoever was offered and we missed the beginning of the tour. It was handled very unprofessionally. Also, beware the men selling 'memorial books' - they appear to be connected to the tour but they aren't.
Seeing the memorials
, Mar 2020
To be fair, it was a really cold, windy day. I was a little disappointed they we didn’t spend more time at the actual memorials. We chose not to do the museum so we could spend more time on the site. That was the least of the tour. I didn’t feel like I got a lot for my ticket price.
Ground Zero
, Feb 2020
Alison was a fantastic guide who explained to us the events of 9/11 in a very informative and engaging manner. We learnt so much about the events of that fateful day. Very heart moving experience. Would highly recommend this tour to everyone visiting NYC.
Emotional rescue.
, Feb 2020
The tour was excellent. Nick our guide was well informed and very knowledgeable. His delivery of the information also clear and organized. Well done.
First time at 9/11 memorial
, Feb 2020
Our guide Bryan was fantastic. It is really the first time that we had a guide explaining so vividly with a lot of personal touches. Despite the fact that 9/11 was a horrible event, Bryan's message was one of hope, courage and human kindness. Best tour ever...
Julia our guide was excellent.
, Feb 2020
Our family took the 9/11 tour yesterday- Julia was our guide. It was informative, detailed and worth every dollar.
Helene !!!
, Feb 2020
Fantastic guide Helene ! Very informative and friendly , the memorial is just beautiful words cannot describe it , whole experience was emotional

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