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All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory

Badge of ExcellenceNew York, United States

From $109.00

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Secure your spot while staying flexible
Free cancellation
Up to 24 hours in advance.
  • 5 hours (approx.)
  • Offered in: English


In remembrance of the events of September 11, 2001, take this guided tour of Ground Zero and the 9/11 Memorial. Walk through the space of the former World Trade Center in NYC, and get a deeper understanding of the events that took place on that day. Your ticket includes skip-the-line access to the 9/11 Museum and Memorial, as well as the One World Observatory for panoramic views of the city.
  • Tour Ground Zero and the National 9/11 Memorial and Museum
  • Walk where the former World Trade Center once stood
  • A guide tells stories of tragedy and heroism from that tragic day in American history
  • Select from a morning or afternoon departure time to best suit your schedule

Why Travelers Choose This Tour

Get more insight into 9/11 with personal accounts and access to the Memorial and Museum and Observatory.

What's Included

  • Professional, local guide with a personal connection to the events of 9/11
  • Timed Ticket Access to the 911 Museum
  • Entry to the One World Observatory
  • English Speaking Guide
  • Guided visit to 9/11 Memorial and Ground Zero
  • Gratuities

Departure & Return

Departure Point

  • St. Paul's Chapel, 209 Broadway, New York, NY 10007, USA

    Please meet our tour concierge at St. Paul's chapel on Broadway. They will be standing by the gate and will be holding an orange flag. The chapel is between Fulton and Vesey streets on Broadway.

Return Details

  • 9/11 Memorial Pools, 180 Greenwich St, New York, NY 10007, USA

What To Expect

Additional Info

  • Confirmation will be received at time of booking
  • Tour operates rain or shine. A large portion of this tour is outdoors, so please dress appropriately and be prepared for the weather. The tour may be rescheduled in the event of poor conditions; in the rare case of downpours or unreasonable weather, the tour will be canceled and you will be offered a refund. However, the One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific
  • 9/11 Museum policy: You will get a timed entry into the 9/11 Museum. Depending on availability, your ticket may be for immediately after your walking tour conclusion or some time later. The museum reserves the right not to admit you if you are early or late. You cannot re-enter the museum. There is a security checkpoint upon entering the museum. All large bags will need to be left at the coat check. You can bring in food and beverages must consume them in the Atrium level. No flash photography is allowed. No talking on cell phones
  • Freedom Tower policy: Tickets are only available for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically, the entry time for the 10:30am tour is 2pm; the 2pm tour typically has an entry time of 5:30pm. The actual entry time may vary based on availability. In the case of no availability, you will be notified by the local tour operator to select another date, another tour, or a refund
  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Transportation is wheelchair accessible
  • Also note, in case you are approached by street booksellers, they are not affiliated with us.
  • Most travelers can participate
  • This tour/activity will have a maximum of 25 travelers
Operated by ExperienceFirst

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.
  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

about cancellations

Frequently Asked Questions

The answers provided below are based on answers previously given by the tour provider to customers’ questions.

Q:What is the policy on face masks and attendee health during All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory?

A:The policies on face masks and attendee health are:
  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas

Q:What measures are being taken to ensure staff health & safety during All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory?

A:The policy on staff health & safety is:
  • Paid stay-at-home policy for staff with symptoms

Traveler Photos

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Traveler Tips

Highly recommend this tour to get background information before entering the museum itself
1,286 reviews
Total review count and overall rating based on Viator and Tripadvisor reviews
Reviews by Viator travelers
Showing 1-10 of 1,286 reviews
NEW York May22
Robert_M, May 2022
A good tour. Excellent guide. Very knowledgeable. Sobering experience in museum. Great viewing from One World Viewing Observatory.
Excellent tour
Rebecca_J, May 2022
Excellent tour thanks to Rob. Great account of a harrowing day. Lots of time to look around and reflect. Really first class.
kbarichello2, May 2022
This was the BEST tour and Brian was a fantastic story teller and really brought you on the journey of a local on the day it all happened in 2001. We have seen so many photos and other shows over the years and my husband and I clearly remember where we were on that day but nothing compares to being on the ground and seeing everything here in NY. Thank you Brian, you made the whole tour come alive.
Response from Host, May 2022
Thank you for your thoughtful and lovely review. We're so happy you got to experience the day with Brian and got so much out of it. We will be sure to pass along your kind words.
Great tour
douglas_s, May 2022
A fantastic tour led by a guide who was actually there when it happened! It must have been hard for her to share her experiences and brought a silent tear to my eye. Hats off to our tour guide Julie. You are an inspiration.
Response from Host, May 2022
Thank you for this wonderful review. We're so happy to hear you had such a moving experience with Julie. We will pass along your kind words to her.
Moving experience
Andrew_B, May 2022
The tour was personalised by the guide. Telling his own experiences. I'm not saying any more.......I dont like spending my time wtiting reviews
Response from Host, May 2022
Thank you for taking the time to leave your review. We really appreciate it. We're happy to have had you on the tour.
Well worth a visit
Tracy_P, May 2022
Tour given by local who witnessed 9/11 first hand and shared poignant stories. Every visitor to NYC should do this tour.
Response from Host, May 2022
We're very happy to hear you found the tour moving. It is an important part of our history and we're pleased to have been able to share it with you. Thank you for this nice review.
Moving and Memorable
ConnieB_F, May 2022
Our guide shared his experiences on 911 and I found the memorial very moving, including the stories of the heroic first responders, the Survivor Tree, and St. Paul's Chapel.
Response from Host, May 2022
We're so happy to hear you found the tour moving. Thank you for join us on it and for this generous review.
A very informative tour!
Bob_S, May 2022
Our guide was great very knowledgeable, personal stories to bring the facts to life. Very thorough and personable. A great way to learn and experience the 9/11 tragedy.
Never forget says it all!
Herbert_W, May 2022
Our tour guide, Davidson, was wonderful. He was very knowledgeable, entertaining, and respectful of the impact of the Memorial, We have made several trips to the site since a month after the attack. The impact of the tragedy remains as palpable as that day and the memorial and exhibits are so well done!
A moving experience.
Sarah_H, May 2022
An absolutely brilliant tour. Ray our tour guide had lived experience of being in the city when 9/11 happened and provided a personal insight into that horrific day. The museum was very interesting and moving and the sights from the One World Observatory were superb!
I love the experience my...
Yenneffer_D, May 2022
I love the experience my kids loved to learn more about what happened on 911 this is their first time in NYC they were born in Pennsylvania I was raised in NYC so they love everything
Bang for your buck
Sashieana_S, May 2022
The tour from the guide was short. I wish he would have scheduled more areas for us to sit and listen to him talk. Majority was standing for 2 hours. Also no bathroom breaks would have been nice for him to include that half Way through. He had lots of information about the twin tours and Brought photos. The museum was amazing as was the freedom one tour. Great price for all that you are getting.
Many stars in the sky……
Gay_O, May 2022
Learning about how the waterfalls has a stream of water for every person that died on 9-11. And a rose is placed on your birthday by your name.
Great Tour
John_H, May 2022
Our tour guide Mya was wonderful! Enjoyed everything!! Amazing views. Occulet was awesome. Reflecting pools were amazing. Lots of information. Loved the names of the people who lost their lives. Loved their birthday rose or flag!!
This tour is memorable...
Marcus_F, May 2022
This tour is memorable and very heartfelt as you walk and understand the pain and sacrifice of 9/11 and see how such a tragedy could bring America together and show how strong we are.
1 traveler found this review helpful
Excellent tour
Dawn_L, May 2022
Helene was very knowledgeable and made the tour very fun! Excellent way to experience the history of that tragic day and how our country has overcome and grown.
Andrea_L, May 2022
Extremely informative! Guide gave fabulous information about the history and aftermath of 9/11. A must do tour!
Ground zero Memorial Tour
Linda_S, May 2022
My tour on May 12, 2022 with Tony Di Santi was excellent. He gave detailed information about the tragedy, the memorial and gladly answered questions. Many thanks for helping me have a much better understanding of the ground zero site and events.
Must visit
Maryann_M, May 2022
It was a great experience to share with your family. It takes a few hours. We actually have to go back for the Observatory, as thre weather played a factor.
Great Tour
Cliff_G, May 2022
We enjoyed our tour and recommend. Our tour guide was great and very friendly. The 911 museum was impressive but also somber. WTC was amazing and great view.


Product code: 5250P14