All-Access 9/11 Experience: Ground Zero Tour, 9/11 Memorial and Museum, One World Observatory - Reviews

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Ian D

5 star rating: Highly Recommended
February 2018

This tour is excellent. The guide we had was fantastic. I would have liked more time in the museum. Highly recommended.

vitusbartes

5 star rating: Highly Recommended
February 2018

best way to visit

bush

5 star rating: Highly Recommended
February 2018

The tour was nothing less than excellent. We got to experience each part in depth.

Scott G

5 star rating: Highly Recommended
February 2018

Ground Zero is a must see. It is impossible not to be moved as you walk through the memorial and museum. Highly recommended

mcc333

5 star rating: Highly Recommended
January 2018

This was one of the best tours we have done. The guide had some personal experiences to share from 9-11 and the museum was done very well.
We learned so much about this tragic event and about the hero’s that day many who gave their life saving others.

Norman D

5 star rating: Highly Recommended
January 2018

The 9/11 Memorial is very well done there is compassion and dignity along with historical information, some of which I was not aware of even though I lived through that terrible day and its aftermath. Our guide was superb. She not only answered our questions but she encouraged us to ask her questions and to express our feelings and opinions. I cannot recommend her highly enough. I wish I could remember her name but I suspect that you have those records. I will definitely recommend this tour to anyone travelling to NYC.

Roger M

5 star rating: Highly Recommended
January 2018

This was excellent!!!!

Jessica G

5 star rating: Highly Recommended
January 2018

This was our first trip to NYC and our first days activity which really set a great impression of NYC, its people, the city and what is happening as a result of this horrendous incident. Our tour guide Abby was unbelievably knowledgeable and passionate about sharing her experience and what happened on that tragic day - we could not fault her at all, she was extremely welcoming and gave it 100 despite it being an extremely wet and grey day which would have been tough for her to manage. It was emotional but necessary to pay our respects and we gained so much more than we would had we just visited with no tour guide. The museum and one world observatory just added to such a special experience and I would certainly recommend booking the full package.

donna00967

5 star rating: Highly Recommended
January 2018

Our tour guide was absolutely the BEST! He went above and beyond to answer questions, make sure that we were all comfortable with the weather, it was windy and cold. He captivated us all! You could tell that with every word he spoke he wanted us to understand what the people of New York felt on September 11. It was more than a job to him, it was him sharing details that he personally witnessed. The tour was more than worth our time and money well spent!

Jeralyn S

5 star rating: Highly Recommended
January 2018

A very moving and emotional experience. It was so cold that the outside part of the tour was not enjoyable, but when we were inside the tour was great. The tour guide was great -- and had emotional ties to 9/11.

Michael D

5 star rating: Highly Recommended
January 2018

Our tour guide, Abby, was outstanding. The easy access to the museum and One World Tower made the experience even more enjoyable.

Jeffrey B

5 star rating: Highly Recommended
January 2018

Very Knowledgeable and the ability to communicate this sensitive information in a very appropriate manner for the these times.

Julie B

5 star rating: Highly Recommended
December 2017

Ray did a wonderful job of walking us through his day on9/11. I wish all Americans were required to hear and relive this day... adding a trip to the 9/11 museum and finishing it off at One World Tower great drinks at the bar it was a memorable day.

Antony B

5 star rating: Highly Recommended
December 2017

Our guide Michelle was brilliant she was very informative and she brought the whole experience alive

Greer M

5 star rating: Highly Recommended
December 2017

Guide was informative and very helpful. Worthwhile tour with initial focus on American Express memorial which was very moving and helped to begin to take in the enormity of it all! Views from the observatory were outstanding but avoid their restaurant! there are much better places to eat in NYC

Debbie P

5 star rating: Highly Recommended
December 2017

Very emotional journey. Our guide, Alison Rose, was excellent. She was very knowledgeable, and in touch with the needs of each of us. She knew when to slow down and let the sights speak for themselves

kaymast1.km

5 star rating: Highly Recommended
December 2017

Our guide John was amazing, presenting a full and meaningful visit to the site during a beautiful snowfall! Highly recommend.

Carrie P

5 star rating: Highly Recommended
December 2017

Great tour! Absolutely worth it!! Tauren was a great guide and gave helpful tips for the museum and observation deck.

Carol G

5 star rating: Highly Recommended
December 2017

This tour was excellent, Tauren was our guide and her account of the events of that day and the aftermath were harrowing. After the walking tour we went to the museum, we could have spent a lot longer here but we had a time to go up the tower. The museum is a very moving place listening to the stories of that day.

grahame s

5 star rating: Highly Recommended
December 2017

This was a tour that I was most looking forward to on my trip and it didn't disappoint. Ray our guide was brilliant, he was clear and very passionate about his city and the events of 9/11. He gave us a different view on things that day which was very interesting and informative. Well done Ray.

Diane M

5 star rating: Highly Recommended
December 2017

Took my breath away so emotional

heyjack

5 star rating: Highly Recommended
December 2017

This was an absolutely a fantastic tour. It started with Robert our Ground Zero Tour guide. I find it hard to really describe how personal and informative Robert's tour presentation was. Being from the area and having family involved allowed him to share not only how people of New York felt, but also the anxiety he and his family experienced. Robert is an excellent tour guide. Then we moved on to the Memorial and Museum. Spent 2 hours here but could have spent the entire day. Next was on to the One World Observatory. Beautiful and awe inspiring view. Spent time to have leisurely lunch and take in the view as the day was ending. I would highly recommend this tour when visiting New York City.

Robin G

5 star rating: Highly Recommended
December 2017

Our guide was great - very personable and shared personal experiences and thoughts. Would highly recommend this tour. The Freedom Tower observatory was incredible!!

Robert R

5 star rating: Highly Recommended
December 2017

The tour was excellent. The only problem was Freedom Tower. Very disorganized. We were lead to believe that we had expedited entry no line Special lane and that was not the case without extreme negotiations.

sueansell

5 star rating: Highly Recommended
December 2017

Outstanding tour with an exceptional guide, Abby Goldfarb. She and her family had lived through the event, so her account, experience and knowledge was authentic and moving. Breathtaking edifices, stunning sights and very moving history....we enjoyed this experience so much. A 90 minute tour with Abby covering the amazing reflecting pools, the Oculus, the Fire Station and whole precinct was followed by a visit to the Museum where we were left to explore alone and 2 hours was not nearly long enough... then finally a timed entry to the Observation Deck atop The Freedom Tower to see gorgeous NY below in all its glory. Highly recommended tour and beyond fabulous guide, Abby.

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