Hello James,
Thank you for booking a cruise with us and taking some time to leave a review. We are sorry that the updated trip time communication did not make it to you and that we were not able to provide you with the experience you were looking forward to due to the adjusted time conflict. I double checked the records and found that your booking was made in June, the time was adjusted by 30 minutes on July 31st, and an email with a notification of the change was sent to you on that same day that I do see in your Viator inbox and that should have been automatically forwarded by Viator to the regular email that you have connected to that inbox. I also checked on your refund with Viator, and it was not complete at the time I checked, so I submitted the request again, and it has been approved and should be on the way back to your method of payment. We value your feedback and have added additional measures to reconfirm with customers that book trips far in advance that have time changes to hopefully avoid this situation in the future. We hope to have a future opportunity to provide you with a great memory on the water! Please feel free to contact caleb@classicharborline.com if you would like to further discuss any aspects of your experience.
Warmly,
Classic Harbor Line