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The driver is nice and prompt. The bus departed at the exact timing!
I was mighty pleased with this service. This was my first time to the Big Apple and I wanted something cheap to get me into the city. I found this bus when I got here. It was cheap and took me to Grand Central Train Station and I walked to my hotel a couple blocks away. It went good so I decided to use it again to get back to the airport. It was real easy.
Got exactly what I paid for. Departed from Grand Central and went direct to JFK. Bus driver was pleasant and informative.
If I could leave zero stars I would. Awful service. In a nut shell I missed my flight. We moved 7 blocks in 2.5 hours, no access to power, wifi, toilets, food or water in 31 degree heat. Driver wouldn't let us off until we'd called 911 and the bus company several times, even though we weren't moving. I am out money and time and immeasurable consequences due to not being able to get back to work in the UK. Not happy. It ruined my holiday and two days of my life.
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