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Booking arrival transfer was the best thing we done. No sooner had we come out of the arrival terminal, there was someone waiting for us to take us to our car. It made our trip so much more enjoyable. No waiting in the rain or cold. Our driver was lovely, her name was Dee. She took us on a scenic tour to our hotel. Couldn't have asked for a better driver. We are going back again and wouldn't hesitate in booking again.
This whole trip was arranged as a surprise for my wife's 50th birthday. She had always wanted to go to New York and has always wanted to be collected at an airport, normally I drive. The pick up was excellent. Lovely lady who told us all about the features and sites of New York, coming back was completely the opposite. The chap who collected us said about 4 words for an hours journey until he tried it on to get the fare again plus the toll charge he had to pay, which the lady did not ask us for, plus his tip! He asked us for 52 dollars plus toll plus tip! Upon being challenged and being shown and told I had a voucher and I had paid for a return trip he changed his tune and said it was just the toll and his tip I HAD to pay. I did feel like telling him where exactly to stick his tip but we had such a fantastic holiday I refrained! I would book this again if I ever went back to America as both cars were clean and tidy and both were bang on time. Had the lady come to collect us I would have given the trip 6 stars but as she didn't I'm more than happy to give her 5 stars.
Perfect way to arrive in NYC. Our driver was very friendly and the car (SUV) was immaculate. We also used Viator for the return journey to the airport and a half day tour (which was fantastic value).
I have used viiator several times now and they always deliver despite a delayed flight the driver was in arrivals with a comforting sign with our name on it and a speedy trip to our hotel I will continue to use and recommend this service
If there had only been 2 of us with a normal amount of luggage we might have opted for a basic cab ride into Manhattan but as there were four adults with a case each we decided to book an SUV, and have no regrets. We were greeted in the arrivals area and shown to our vehicle where the driver took charge and loaded us and our luggage without fuss. The journey from JFK was hassle free but gave us an insight into the traffic of the city! Our driver took us right to the door of our hotel and unloaded our cases ready for the hotel staff to deal with. A very easy and comfortable way to start a holiday in New York. Would do this again without hesitation.
Barry H USA
Flawless transfer!!! Our flight arrival was delayed 5 hours but the driver was waiting. The driver was courteous, friendly, and helpful. Definitely recommend
Terrific! We were picked up at JFK and everything went very smoothly. Daniel was terrific. From our experience I would definitely recommend.
Great service. Lovely clean cars. Polite, helpful and friendly driver. Would definitely recommend.
Excellent would use this on every visit to the states, there on time and he water in the car for the travel.
Our transportation to and from the airport was nothing short of a pure necessity. After an overnight flight, landing at a crowded airport in an unknown city was rough. Our driver was standing there with a sign and escorted us everywhere. Beautiful, comfortable suburban with water. Also, our flight was delayed 3 hours and they tracked everything. No need to call with an update. Totally worth the money!
Little confusion at the airport. Sorted within 10 minutes. Excellent service to hotel.
Our driver was in the baggage claim area to meet us even though our plane arrived 30 minutes early. The car was clean and the driver very friendly. This was well worth the money
Would not hesitate in using this service. The driver was very professional yet engaged in conversation which made for an extremely enjoyable trip.
Due to issues in Turkey our flights had changed a number of times. The company was fantastic in accommodating our changing timings and the driver was there on time and a pleasure on the drive to New York.
Excellent service friendly driver, clean comfortable car , stress-free speedy service right to hotel door a pleasure after such a long flight.
Great service. Man with iPad waiting for us despite the plane being late. Driver friendly and helpful.
Driver was on time and was really helpful. We had to change pickup airport due to a flight cancelation and the company was really flexible with this change. Car was great!
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