Our guide was Dana and she did an amazing job given the flooding rain on the day of the tour. Dana is knowledgeable of the city and was able to quickly adjust the tour and turn what could have been a miserable day into a day of fun. She found us dry places to tour, like Grand Central Station, Rockefeller Center, St. Patrick's Cathedral, Trinity Church and Federal Hall. Dana taught us how to use the subway system which we found extremely helpful---my child gets carsick in taxis.
The company was very professional--responding within 24 hours to my emails. The day before the tour, they called me to tell me Dana would be our tour guide and where we would meet her. When we couldn't find Dana our fault--we were in the wrong place, Dana quickly called us and we found each other.