If i could give it 0 I would.
Would never recommend this horrible experience my parents and I had to endure on Friday:
From the very beginning, we were misguided by Viator and the entire experience was extremely stressful and frustrating.
When I made the initial booking, we were told we would receive a 14-Hour Day Trip to Niagara Falls which includes a guided tour and airport transfers.
Everything was incorrect - I was on the phone to Attractions 4 us CONTSTANTLY - from telling us the wrong airport at 4am running around to different airports was only the beginning of it...
DO NOT RECOMMEND ANYONE USE VIATOR. WORST EXPERIENCE EVER!!!
I'm the sort of person who will give a five star review for almost anything. For me to give one star, it's deserved. Please learn from my mistake and don't book through this operator. The driver who took us to Niagara Cici was a god guy. Everything else was bad.
It's not a tour all they do is book tickets for you. And they do a very bad job of it. They book the cheapest possible tickets, regardless of the inconvenience it causes. It would have been much better and cheaper if I booked the tickets myself.
We were picked up at 3:30am for a 6:30am flight. The pick up time was much earlier than it need to be. We go to the airport two and a half hours before the plane was due to depart. Valuable sleeping time was lost which was annoying given we had three children, but not a huge issue. The problem is they booked a shared shuttle service so there was little flexibility in terms of pick up time.
When we arrived at our destination there was no one waiting for us. We had to call the driver to pick us up and arrange a pick up point. I thought there would be someone to meet us. There was for the other Niagara tours.
When you get to Niagara, you're on your own. The driver went beyond the call of duty by trying to help us, but essentially you have to make your own way.
When we finally got back to Buffalo airport after a long day, I was amazed to find it that we didn't have a direct flight back to New York. We were going via Philadelphia. A 50 minute flight had been transformed into a three hour ordeal. This was a disaster with three very tired children.
When we finally got back to NY we were frustrated to find out we would have to wait 30 minutes for the shuttle back to where we were staying. This was because they booked a shared shuttle service and they wouldn't leave until there was time for other people to join. This was despite the fact we arrived just before the scheduled departure time. I ended up getting a taxi. Just terrible.
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