Soon as my wife and I arrived at LGA and picked up our luggage, I called Carmel. The gentleman said someone will be there in 5 mins. We went outside of the terminal for pick up and the driver was there within 5 mins. We was went to a hotel in Brooklyn, which took about an hour and half. Everything went well. The driver was prompt, friendly and seemed to be an excellent driver. Highly recommend Carmel to everyone.
The driver was waiting at curbside, minutes earlier than our scheduled time. We were driven to the JFK Airport safely and ahead of time. We were impressed with the overall customer service and driver experience. We definitely would use this service again!
The car arrived promptly and the driver assisted us in the loading and unloading of our luggage. He was friendly and displayed a high level of professionalism in his role. Highly recommended.
Excellent service. Driver was on time and phoned to say he had arrived outside apartment. A good driver who delivered us to the airport terminal. Highly recommended service.
Pickup was actually early. Minivan new and equipped nicely to monitor all safety concerns. Price for four with luggage was excellent.
Driver arrived on time, was very helpful loading bags etc. Advised us during the trip why he was making changes during the trip eg traffic on bridges etc. Would certainly use again
The driver was very prompt and got me to the airport extremely quickly it was a holiday, so of course that helped, but still. He was friendly and helped with my bag. Also, everyone I talked to on the phone was helpful as well.
Maria C USA
We had to get to Newark from our Brooklyn hotel for a 6AM flight. When I called to confirm I asked if I could move up our prearranged pick up time.They did just that. Got us to the airport with plenty of time to spare. Would use this service again.,
Driver was waiting outside 10 minutes before departure time and trouble free service to JFK. Confirmed departure time by mobile 12 hours before pick up time. Straightforward procedure.
We were picked up at exactly the time they said we would be and transferred immediately to the airport. The only advice I would give is you do not need 45 minutes on a Sunday to get to LaGuardia airport. When I called for pickup, the company insisted I allow 45 minutes. This may be true for weekdays, but not Sunday. We made it in 15 minutes and had way too much time in airport.
Nice guy, But I didn't know we had to pay for toll. I wanted a receipt for the money and tip. That didn't happen.
My flight was around 9am so I had an early morning. The driver arrived some minutes early and helped with my luggages. Since it's early he even dropped me at the DD to pick up breakfast and coffee. The car is a bit old but clean and comfortable. Nice, safe drive to airport. Definitely recommended.
The driver was on time and very polite, helped with our luggage and the drive was smooth and we arrived on time at the airport.
When I called for pick up they didn't have my reservation ! So this was upsetting since I had pre paid .
After about 45min we got it straightened out and some one picked us up.
I found it a bit rude to keep telling us that the tip wasn't excluded! We were going to tip him of course, but apparently many don't ! Over all was ok.
On pick-up from airport, driver did not get out of the car - airport employee helped us get bags in the car.
On airport return, driver didn and #39;t show up at all. When I called to find out where he was, was told he wasn and #39;t scheduled at all and it was my fault - unacceptable - had to use a different co.
We had to phone several times to the company because they did not receive viator reservation and did not want to book our trip. We we finally took the car they wanted to charge us anadditional amount because viator fare was low. Theyinformed us that if we did not pay extra the chofer could leave us.
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