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Hi I use this service back in November 2017 and I had know problems with them they were on time and when I return I will use them again
This shuttle is very convenient for a journey from the airport to the hotel in Manhattan and return.
Reasonable, neat/clean first class vehicle with good driver, punctual pickup and drop off, we enjoyed the drive and driver. We have used this service before, will continue to do so on our trips we use Viator for tours in Europe all the time, they are small group, great sites, well directed and lots of good information and out of the way places to eat and things to see where ever we go.
Excellent service, I love coming over the bridge and seeing New York in the distance. Gives me a tingle every time. Will use again
It was freezing and to be delivered direct to the hotel and picked up back to the airport.
Punctual and polite. The driver returning us to JFK became aware of a major traffic jam on the highway, so took us through all the back streets of Queens to get us to the airport with minimum delay. Fantastic local knowledge and a dam good driver.
Good value for money and well organised......no hitches, appreciated after a long journey.
We had a terrific driver and although we had a few pick ups was quite efficient.
Good value for money. Efficient and courteous drivers and well-maintained vehicles. I am hooked on Viator!
I felt this was a safe and economical way to get to the hotel from the airport. The drivers were accommodating.
Pick up from airport a little confusing as staff on desk not familiar with some details, however return pick up from hotel was prompt and efficient.
Overall good service both ways. The taxis were clean and comfortable as roads would allow!. Trip from JFK to Manhattan takes 1-11/2 hours but the drivers knew the area and avoided some of the traffic jams. Picked up from airport within 10 minutes of reaching arrivals, and was at the hotel at prearranged time for departure.
I did find it a bit confusing when we exited the arrivals lounge being not quite sure what we needed to do. Once we realised that we needed to go to the airport customer service desk it only took about 20 mins for the transport to arrive. The bus was clean and comfortable and the driver was polite and got us to our hotel in a reasonable time. The return journey was easy, we called the company 24 hours before our departure and were given a collection time. Again the bus was clean and comfortable and arrived at the agreed time. We arrived at JFK in plenty of time for our flight despite the traffic. Overall I am very glad we booked the transport and thought it was value for money.
Appreciated having this service in the congested traffic of New York.
Very impressed with the pick-up from JFK, driver was pleasant and shared information with us regarding places to go and things to see. However it is a shame that the driver taking us back to JFK was the opposite, he hardly spoke, other than to ask if we had any sweets he could have. I appreciate that driving in NY is difficult at the best of times, however I am glad that I am not a nodding dog otherwise our heads would have fallen off it was accelerate, brake hard accelarate, break hard. It is the only occassion that I can ever remember, when I have been on the point of being sick. Top marks for the pick-up, 1 for the return.
Very convenient and organized. The van driver texted his van number and a location tracker. I would definitely use this service again.
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