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Excelente experiência, passamos um dia maravilhoso nessa estação de esqui, super recomendado!
My family and I are from Miami. Means no ski experience. This tour was great. People at the resort were very helpful. Nice place, views. I tis prepared fro all levels. Private and group classes available. Not overcrowded and beautiful place.
It was really good, I had a wonderful time, it was my first time skiing, so I fell on the snow several times, but teacher was very nice and helped me a lot. It was an unforgettable experience!!!
The trip was fantastic,we enjoyed it very much.The people there were helpful and friendly.We'll have to do this again,thanks for a wonderful time.
Rae J Australia
Windham was an absolutely gorgeous spot, as first timers at a snow field it was just gorgeous. Overall a good experience - driver and guide were great. The only improvement I could recommend is other activity tours we have done the company sorts your equipment and gets it to you as part of the deal so you don't have to line up behind the 100-150+ people already there waiting for ski gear! Otherwise it was great there :)
Excellent experience for beginners. I love it.The staff was very friendly.
Tour was advertised as you have the option to choose full mountai pass or limited pass with lesson, there was nowhere to advise which one beforehand and on the day we were told the full mountain pass had automatically been chosen for us and it was too late to change it so we missed out on the lesson
The day at Windham was great! Very useful beginners class. The horrible part of the tour was that we were supposed to arrive 5:30 outside a Theater by Times Square to depart at 6:00, but actually the bus arrived 6:20, so we where almost one hour freezing on the street at 0C degrees waiting, and there was no emergency phone number to call and know about the delay or what to do...
The actual ski resort and skiing was great. However the organisation of the trip was shocking! and staff very unhelpful!
It says you get an hour and a half lesson, but ours was 10 minutes and we were left to fend for ourselves. It takes nearly 2 hours to stand in line to get gear together to even get out on the slopes. It was a very frustrating experience and we would not choose this trip again. It was a wasted 14 hour day...
The bus arrived 20 minutes after the departure time, letting customers stand with no staff to assist them on site.
I and my friend indicated children and #39;s age (5 and 7) when we booked group lesson inclusive, only to find out they didn and #39;t have it for kids under 7!
We lost 2 hours trying to fix the issues!
Especially when you are planning a family ski trip with smaller kids 7 and younger, do not pay for this tour deal, run by Urban Sherpa Travel, the local provider. When booking online, they asked about the kids' age, so we entered 7 and 5-- however it turned out that the kids could not take any lessons, It was because younger kids needed to be in Children Learning Center program, which requires advance registrations and higher fees. The tour organizer didn't even know about it and Ski resort staff was not professional or helpful either and we were sent from one place to another, wasting over 1 hour of our precious ski vacation time in vein--- Kids could not receive a lesson, even though we paid for it. We thought of claiming a refund, but didn't waste our time anymore on this bad experience. Rather we will not use this tour or service anymore.
Additionally, the day before, I contacted Viator customer service for questions and then was given a local provider phone. No one answered-- I was not even able to leave a message. Urban Sherpa Travel just want you to go to their website. No customer service mentality.
Further, on the day of, the bus showed up over 30 minutes late 6:30 in the morning in the cold weather without participants knowing how to contact the organizer.
Horrible service and terrible experience. Will NOT recommend to any of my NYC friends.
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