That comment is not fair..
I explained we had a traffic accident with the van on the way to pick up the people.That never happens but that day... We had a really bad day. Most of the people on that day were kind and waited, at the end most of the people took that tour, we had to get another van, at the time, and it was very difficult...And I explain you, and you say understands, but it seems do not. . I was on the phone that day!!
By the way, you were the only persons you did not want to wait and do the tour! Really sorry about that,
Anyway, we always try to accomplish this with the pick up. And the people do not know how hard it is to pick up everybody in a city like Oaxaca. Oaxaca is the first place in Mexico to protest, and most of the days we have blocked ways and almost everyday we have to figure out how to deal with the blocks and to pick up the people. Also, sometimes the travelers are not ready, and need to way for them, which delays us for other pickups.
As a probe that day we run the tour, you can read the comment below!! They were on the same tour!!