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Great tour, would do it again!
The tour itself was very good and the boat trip was lovely and I would recommend, although it is a long day.
The only downside to the trip was we had a man on his mobile phone conducting business sat right behind us for the whole of the journey. Another person on the trip asked him politely to speak a little quieter. It was early in the morning and people were trying to sleep.
I mentioned this when we got off the coach for a break. to the rep, asking if he would speak to the person in question.
He did not and when we raised it again on arrival at Miami, his answer was for us to move, two seats behind, it would have made no difference where we sat we would have heard him. He was very loud.
This continued on the journey back. It was disappointing the Viator rep did not speak to the person in question, I understand you cannot be held responsible for the behaviour of people on any trip, however, your representative should ensure everyone has a good trip and unfortunately due to the behaviour of one person and the Viator rep being unwilling to speak to the person in question, it tarnished the experience for us and others on the coach.
Great time in Miami, but unfortunately our bus broke down on the way. Communication could have been better when we encountered the problem, as to what plans had been made. Otherwise, an enjoyable time on arrival. A long day because of the bus breakdown.
Long journey good sight seeing but tour guide difficult to understand, no information en route and very little organisational skills which lead to confusion by many passengers on board.
If you have small children Don't Go on this tour!! we were the only ones that didn't get picked up from our hotel that was ok we met the bus at 6.30am the bus broke down 5 times going there. The cruise was really nice but after that it went down hill. They dropped us off in town in the heat of the day for 5 hours. If we knew that we could have arranged another tour not just walking around in the heat. Since we were going to get back to Orlando at 11pm I asked the driver if we could get dropped off at our hotel as we were 2 women on our own. He didn't really say yes or no I did tell him our hotel so he drops us off at the wrong hotel when I said this isn't our hotel
he said well yours is too far now catch a cab. We didn't get back to our hotel till 1.45am would not recommend this tour. Go and see Miami with another tour company.
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