Driver not there to pick us up despite the fact I rang to confirm the reservation at least 12 hours prior as instructed. I contacted Carmel the local provider and was informed that Viator had undercharged me at the time of booking. They refused to send a driver unless I agreed to pay an additional 25. I had no choice but to pay this extra money as we had already been waiting for 30 minutes. It then took a further 30 minutes for the driver to actually arrive. I had a confirmed reservation with a booking reference number but this made no difference. Very unhappy, would never use Viator again and most certainly do NOT recommend them.
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