My initial experience wasn't good. The directions given in the welcome email were to call the supplier at least 48 hours prior to departure. When I called, I was told the system was down and to call back. I called the next day and was told my name wasn't showing and to call back. The next time I called, which was the day of my travel, I was finally given a pick up time. Not good. However, once I was picked up, the driver was friendly and provided exceptional service to the port.
dependable. Give yourself EXTRA TIME to allow for them to show up.
They had booked same driver for a 11:00 and 12:00 pick up. Luckily we were able to be together. He was late for the 11:00, and the people arrived early for the 12:00.
Our incoming plane was delayed and so our times were all changed. We did not end up using the transfer to the ship because we couldn't confirm that they would be there on time and waiting for us and we had a very narrow time frame in which to get to the port. The individual I spoke to on the phone was not helpful and was very hard to understand and it didn't seem that he understood the problem and the seriousness of the situation. We did use them on the return trip from Port Canaveral and the service was good. The vehicle was clean and we didn't have to wait too long from our scheduled pick up time.
There was POOR COMMUNICATION time confusion on drivers for the return trip back to the airport...no one seemed to know who was responsible for the return transport back to MCO...outside of that, it was ok
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