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Beautiful city! Guide very good!
It's worth it, you just need to make sure you have cash for all the fees during the trip.
Good tour. We had a small group of 7 people, so was quite customised. The tour guide was friendly and sympathetic he managed to guide in chinese, as the most of the participants were from China and he himself was chinese, and fairly well in english. The only comment is that he didn't lead us at the sites and we had to walk around by ourselves, However, it wasn't a big problem, in my opinion, and is good for those who'd like to explore the areas by themselves. Moreover, Ottawa is a very pretty city.
I would have rate this high but because it was raining that day we can't do much. We were not able to explore and walk around. The most eventful was the visit to the Royal Canadian Mint. It was very interesting...
It was okay. Hope next time there will be an option of dropping you off in Rideau canal versus doing the river cruise. I felt rush on this trip
Our first stop at the Parliament didn't had enough time to enter the Parliament... This was disappointing. The visit to the Royal Canadian Mint was only to the gift shop... with no time to visit the place. Rest of the visit places were fine.
Our visit was in winter and the temperature was freezing, during our transportation to Ottawa the heating in the van was terrible... we were freezing the whole trip. I wouldn't recommend this tour.
If I could give this less I would. First of all the tour was to leave at 7am but the bus did not arrive until 7:45. We got there as asked by 6:45am. The driver then had to make up time to get us in to Ottawa in order to see the switching of the guards. We were traveling at an average speed of 140 to 160 kph. I was with my wife and 10 yr old daughter, so you can imagine how I felt with my family traveling at such a speed. We also booked the English tour but 98 of the tour was in chinese/mandarin, which we do not understand. There would be 5 to 10 minutes in mandarin and then less than a minute in english. This happened at every stop. We were quoted prices for each stop including lunch for an adult at 18, when the restaurant charged 13.99. This is definitely the worst tour we have ever taken. They even asked for a 7 tip as a minimum.
I wanted to rate this higher than 1 star but I just could not do it. First of all, the moment we got in the van, we were asked to pay a separate payment for tickets and lunches. Our group of 6 ended up spending an additional 300 for this. This was not clearly stated in our booking.
When we arrived in Ottawa, we were dropped off by our driver/tourguide in a park and told us that we have 30 minutes to explore the place. It was freezing cold and there was nothing to do there. He left us there and came back 30 minutes after. This was very effy to us.
Our tourguide was a Chinese and could barely speak English. We could not understand him and does not communicate very well. It felt like we paid for a taxi ride rather than a tour.
On our way home, the tourguide/driver and another passenger who is also from China got into a fight/argument. This passenger/tourist claims that she received an incorrect information from the tour company. It was a very scary 2.5 hour ride back home as she was screaming and pointing at the driver/tourguide in a language we could not understand.
I have always used viator in all of my travels and this was by far the worst one I had experience. This was very disappoint and very unorganized.
This was the worst trip I've ever had the misfortune to take. I've given it 1star because Ottawa is a beautiful city that deserves to be seen. However the tour company that viator subcontracted to is unprofessional in the extreme. They basically provided a taxi service, did not allow any time to see the sights, bullied us into only going where they received concessions, took additional fees wherever they could, including taking their tip. Although I expected French to be the main language spoken, Chinese was the predominant language with pigeon English being attempted when some form of communication was needed. I know you get what you pay for and I would have happily paid a lot more to have had a properly organised trip. I would advise anyone wanting to visit Ottawa from Montreal to get on the train. Viatour offered apologies and a refund on receipt of my complaint but that wasn't the point as my stay in Montreal was ruined by a company that not only bullied me I was travelling alone but also scared the living daylights out of me by taking me on an unauthorised night time trip around the back streets of Montreal before dropping me at my hotel because the office told them to run some errands first. Moral of the story-check your tour provider with your hotel reception BEFORE taking a trip. They will know if the company is recognised and make recommendations. If in doubt don't go.
We were very disappointed with this trip,the only good thing is we can say is we went to Ottawa. We thank Viator for the follow up from our review
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