Palenque Archaeological Site with Agua Azul and Misol-Ha from Palenque

Great guide but largely over priced - you can get cheaper through sorting in town once you arrive. Stayed almost three hours at aqua azul and didn’t get back until gone 7.30pm.

Beautiful waterfalls, both Agua Azul and Misol-Ha. The driver was kind, and although he spoke no English and we speak little Spanish, he was still helpful about places to eat and where to change into bathing suits. Also, the tour agency was very good about answering our questions promptly, especially when we thought we had made a mistake and booked the wrong tour. The only important thing they did not respond to was our question about bringing two small pieces of luggage. I gave this review only three stars because we were assured before we booked that everyone would be required to wear a mask in the van, when, in fact, no one was wearing a mask except us. Secondly, the other two people on the tour didn't want to go back to the starting point in Palenque but instead wanted to continue on to San Cristobal de las Casas. That would have been fine except that they needed to meet up with another van in order to do this, and we had to wait on the side of the road for 45 minutes until the other van came. We were never told in advance that this would be happening. Also, we were in a small passenger van that only seats 5 people besides the driver, not a standard tour van. My husband and I were in the two back seats (we hd to put luggage in the one remaining front seat), and it was so cramped that our knees had to be bent sideways or in a "V" shape and we could not sit normally, and it is not a short distance to these waterfalls. We were the last to be picked up so we did not have a chance to select different seats. All things said and done, if I had known these things in advance, I would have chosen a different tour where we could have been more comfortable.. We have booked a number of Viator tours previously and have always been pleased, but this was not up to par with the other Viator tours we have taken. After this, I will probably think twice before I book another Viator tour or ask a lot more questions and make sure I get answers before I book.

PALENQUE was absolutely incredible and made even more amazing because of our guide Joice, who took us through history and helped navigate the perilous stairways. I thought I would have the same guide all day, so I was crushed when he hoped out of the van before I could tip him. The itinerary was completely different than what I received. The guide for Misol-Ha and Aguas Azules would not speak about anything in english, not even instructions. I would ask what he told the group after he spoke with then for several paragraphs and he would respond with something like "you can eat here" or "meet here at 5". I learned nothing about where I was, how to get there or what to expect. There was no chance to swim as promised and I was unable to visit Misol-Ha or see much of Aguas Azules because there was no one to help me with the limestone descents in the rain, so I was mostly left sitting alone near a tienda. It was absolutely heartbreaking for me and I ended up alone and crying for the second half of the tour. Even more so because I had to purchase two tickets to even be allowed on this this.

This was an afternoon tour to see the waterfalls at Misol-Ha and Agua Azul. We were collected from our hotel in a minibus eventually holding 7 passengers and a helpful and English-speaking driver, who took us to the high waterfall at Misol-Ha first. The road condition was poor and the distance quite far so we only had 30 minutes at Misol-Ha, but enough time to walk behind the waterfall and take plenty of pictures. The main visit was to the beautiful falls at Agua Azul,where we had plenty of time, several hours, to bathe in the pools or have a meal at the many restaurants, buy mementos or simply walk up the path beside the falls. Then back to our hotel. A worthwhile trip of over 5 hours, with much travelling.