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Palenque Archaeological Site with Agua Azul and Misol-Ha from Palenque

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Palenque, Mexico
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Palenque Archaeological Site with Agua Azul and Misol-Ha from Palenque

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Number of travelers
2 Adults3 Adults4 Adults5 Adults6 Adults7 Adults8 Adults9 Adults10 Adults11 Adults12 Adults13 Adults14 Adults0 Children1 Child2 Children3 Children4 Children5 Children6 Children7 Children8 Children9 Children10 Children11 Children12 Children13 Children14 Children
Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon6 to 14 hours  (approx.)
Hotel pickup offered
Mobile ticket
iconOffered in: English and 1 more
Good for avoiding crowds

Operators have paid Viator more to have their experiences featured here

Overview

Discover some of Mexico’s most awe-inspiring locations during this private small-group tour. Hike on foot to the base of Agua Azul for close-up views of the tiered waterfalls. A guide will be on-hand to assist you during the descent. You’ll also visit the cascades of Misol-Ha, with an option to swim in a natural pool overlooking the Chiapas rainforest. Upgrade to include lunch or the ruins of Palenque.
  • An adventure-filled, small-group visit to two waterfalls: Aqua Azul and Misol-Ha
  • Descend the tiered cascades via limestone steps, getting a view from the roaring base
  • If weather permits, swim in the natural, jungle-flanked pool of Misol-Ha
  • Upgrade to include traditional lunch options or a full-day tour of Palenque’s archaeological site
Why you are seeing these recommendations
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Hotel pickup and drop-off
Local guide only in Palenque Site
Transport by air-conditioned minivan
Palenque Ruins tour (if option selected)
Entrance Fee
Drinks
Palenque Ruins tour (if option not selected)
Lunch
Guide in waterfalls
This operator has two meet-up options available. You can either meet at the departure point below or select a location for pick-up.
Palenque , Palenque, Palenque, Southern Mexico

The operator will look for you by name in the lobby of your hotel.

Hmm...we can’t seem to find this place. Please check the spelling, or choose another location.

San Cristobal de las Casas , San Cristobal de las Casas, Chis., Mexico

If you want to finish at San Cristobal de las Casas please select the option "Palenque+Dropoff San Cristobal"

We pick up in any hotel located in Palenque Downtown.
  • Confirmation will be received at time of booking
  • Not wheelchair accessible
  • Child rate applies only when sharing with 2 paying adults
  • Children must be accompanied by an adult
  • Infants must sit on laps
  • Please keep in mind this tour may finish in Palenque or San Cristobal (depending on the option you selected), due to this, at the end of the tour, the whole group will wait around 30 minutes to be transferred to another unit that will continue to the ending point.
  • The transfers and waterfalls are without guiding assistance
  • Guide is only included in Palenque Archaeological site
  • Most travelers can participate
  • This tour/activity will have a maximum of 14 travelers
  • OPERATED BY Encuentro T
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Palenque Archaeological Site with Agua Azul and Misol-Ha from Palenque?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by Palenque Archaeological Site with Agua Azul and Misol-Ha from Palenque.
Q:
What is the policy on sanitization during Palenque Archaeological Site with Agua Azul and Misol-Ha from Palenque?
A:The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Transportation vehicles regularly sanitized
See all safety measures taken by Palenque Archaeological Site with Agua Azul and Misol-Ha from Palenque.
Q:
What is the social distancing policy during Palenque Archaeological Site with Agua Azul and Misol-Ha from Palenque?
A:The policy on social distancing is:

  • Social distancing enforced throughout experience
See all safety measures taken by Palenque Archaeological Site with Agua Azul and Misol-Ha from Palenque.

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Reviews

4.0
star-4
10 Reviews
1 star
0

Reviews by Viator travelers

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Showing 1-4 of 10 reviews
star-3
Great guide but largely...
Emma_B
, Dec 2021
Great guide but largely over priced - you can get cheaper through sorting in town once you arrive. Stayed almost three hours at aqua azul and didn’t get back until gone 7.30pm.
icon Response from Host , Jan 2022
Hello Emma_B, Thank you for your comments, In agua Azul usually is 2.30 hours so I will verify why it takes 30 more minutes. I will verify on my side what happened, your opinion is very important for us! I´m sorry for the inconveniences All best!
HelpfulHelpful
star-3
Not Quite as Expected an a Little Disappointing
Diana_W
, Apr 2021
Beautiful waterfalls, both Agua Azul and Misol-Ha. The driver was kind, and although he spoke no English and we speak little Spanish, he was still helpful about places to eat and where to change into bathing suits. Also, the tour agency was very good about answering our questions promptly, especially when we thought we had made a mistake and booked the wrong tour. The only important thing they did not respond to was our question about bringing two small pieces of luggage. I gave this review only three stars because we were assured before we booked that everyone would be required to wear a mask in the van, when, in fact, no one was wearing a mask except us. Secondly, the other two people on the tour didn't want to go back to the starting point in Palenque but instead wanted to continue on to San Cristobal de las Casas. That would have been fine except that they needed to meet up with another van in order to do this, and we had to wait on the side of the road for 45 minutes until the other van came. We were never told in advance that this would be happening. Also, we were in a small passenger van that only seats 5 people besides the driver, not a standard tour van. My husband and I were in the two back seats (we hd to put luggage in the one remaining front seat), and it was so cramped that our knees had to be bent sideways or in a "V" shape and we could not sit normally, and it is not a short distance to these waterfalls. We were the last to be picked up so we did not have a chance to select different seats. All things said and done, if I had known these things in advance, I would have chosen a different tour where we could have been more comfortable.. We have booked a number of Viator tours previously and have always been pleased, but this was not up to par with the other Viator tours we have taken. After this, I will probably think twice before I book another Viator tour or ask a lot more questions and make sure I get answers before I book.
icon Response from Host , May 2021
Dear Diana, I really appreciate all your comments, and I will follow up especially on the mask using in the van due to this is 100% required and the driver should do something about it for the safety of everyone, about your luggage I am sorry, we never received your question, only 1 day before, we knew you were ending in another Hotel. Besides all this, I´m glad you enjoyed your tour of the waterfalls, we will do our best to improve our service and be more specific on the points you mentioned.
HelpfulHelpful
star-4
Half was amazing, half was sad
Bri_H
, Jan 2021
PALENQUE was absolutely incredible and made even more amazing because of our guide Joice, who took us through history and helped navigate the perilous stairways. I thought I would have the same guide all day, so I was crushed when he hoped out of the van before I could tip him. The itinerary was completely different than what I received. The guide for Misol-Ha and Aguas Azules would not speak about anything in english, not even instructions. I would ask what he told the group after he spoke with then for several paragraphs and he would respond with something like "you can eat here" or "meet here at 5". I learned nothing about where I was, how to get there or what to expect. There was no chance to swim as promised and I was unable to visit Misol-Ha or see much of Aguas Azules because there was no one to help me with the limestone descents in the rain, so I was mostly left sitting alone near a tienda. It was absolutely heartbreaking for me and I ended up alone and crying for the second half of the tour. Even more so because I had to purchase two tickets to even be allowed on this this.
icon Response from Host , Jan 2021
Hello, Thank you, we really appreciate all your comments, because your review makes us improve our service and content in our excursions. I'm really sorry Joyce couldn't be with you all the way, I'm sorry it wasn't clear enough in our information, I will improve our description. Unfortunately, you had the misfortune of bad weather, this is out of our control, we only give free time to explore Agua Azul on your own but is up to you the decision of swimming or walk around. Hope to see you soon! Muchas gracias!
HelpfulHelpful
star-5
This was an afternoon tour to see...
Colin P
, May 2017
This was an afternoon tour to see the waterfalls at Misol-Ha and Agua Azul. We were collected from our hotel in a minibus eventually holding 7 passengers and a helpful and English-speaking driver, who took us to the high waterfall at Misol-Ha first. The road condition was poor and the distance quite far so we only had 30 minutes at Misol-Ha, but enough time to walk behind the waterfall and take plenty of pictures. The main visit was to the beautiful falls at Agua Azul,where we had plenty of time, several hours, to bathe in the pools or have a meal at the many restaurants, buy mementos or simply walk up the path beside the falls. Then back to our hotel. A worthwhile trip of over 5 hours, with much travelling.
HelpfulHelpful1 traveler found this review helpful

Product code: 30922P10

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